Jenny's Place♡

Guest review

7.0

Amazing location and great value for money.

− Plumbing needs work (clogged shower/sinks and poor toilet flush). The beds are quite small for two people and lacked comfort. Our entire time at the property they failed to fix the dishwasher and all the issues that was reported to them.

Hotel management is extremely poor. I had to pay £180 extra just to get the hotel Key

4.0

− First of all, the hotel management is extremely poor. The place where you have to collect the keys is about 20 minutes away from the hotel, which is already very inconvenient. My flight arrived in London at 6:00 PM, and unfortunately the key collection office closes at 6:00 PM. Even they confirmed several times that it was not an issue arriving to the hotel around 20:00. After many phone calls and messages, the only solution they offered was that I had to pay £180 extra just for someone to come and hand me the keys. Paying that amount simply to access the room is completely unacceptable. The checkout process was just as chaotic. I received an email and a text message with the address to return the keys, which again was 20 minutes away from the hotel. To make things worse, the address was wrong. After several more calls, they sent me to a new address… which was closed due to limited opening hours. Their excuse was that it was holiday season and that there was a lot of confusion on their side. But don’t they realize that tourists travel precisely during high season? That’s when they should be better organized, not worse. Regarding cleanliness, the experience was also disappointing. The mirrors were not properly cleaned, and the bathroom had an unpleasant smell, which is something very basic that should never be an issue. It’s important to highlight that all of this chaos was caused entirely by the hotel’s administration. On the other hand, Booking.com handled the situation extremely well. They supported me 100%, even calling the hotel directly to try to help resolve the issue. A big round of applause for them for their professionalism and support. Overall, between the terrible management, unexpected extra costs, total disorganization, and poor cleanliness, I can confidently say that I would never stay at this hotel chain again. I hope this review helps other travelers avoid such a frustrating experience.

Exceptional

10.0

TORTURE , HORRIBLE , a stay from death.

1.0

This host is a scammer , do not believe anything from their listing. The worst experience I’ve ever had in my life for someone who’s been travelling for 7 years I’ve never experienced a host like this

− The appartment block stinks of weed. Whoever is their neighbour was smoking up all day everyday , a few things broken in the apartment already , very annoying to deal with.

Very good

8.0

It is a comfortable place for 5 person.

− It was untidy.

Lovely Apartment for a Family

9.0

The apartment was very spacious, beautiful and clean; located in a lovely neighbourhood with a beautiful garden you have access to

− Collection and returning of keys was a bit stressful. You also had to sign some online documents after paying and pay a deposit which was not stated prior to booking. It should have been specified. The manager should also check the network connection as I had lots of glitches in making calls. The beds looked fragile for a heavy adult male