The Garden Flat, Loch Lomond

Great place, perfect location, just what we wanted

10.0

Perfect size and location for our holiday

− Nothing

Guest review

8.0

Loch Lomond and the adjacent nature reserve are nearby, which are wonderful places for hiking and boating.

− There is a washing machine at the accommodation, which is good, but it is difficult to dry the washed clothes, as the dryer is not suitable for this due to its condition.

Overall a very good experience. Thank you

8.0

Fairly easy to find. Clean and comfortable.

− The binder with information was missing most of the information the front label said was included. It took a moment to figure out the shower.

dirty, mouldy, falsely advertised and very unpleasant host... DO NOT STAY HERE

1.0

Unfortunately we much prefer to fill out this box, however we are unable to pass on any positive feedback for this property and highly advise reading our summary below prior to booking this property.

− BLACK MOULD IN EVERY WINDOW AND SHOWER, THE CLEANLINESS OF THE COOKING APPLIANCES WAS POOR AND TRAYS COVERED IN GREACE, THE LOCATION LOOKED A LOT NICER ON GOOGLE MAPS HOWVER UPON ARRIVING YOU ARE ON A BUSY ROAD AND VERY RUN DOWN AREA OF ALEXANDRIA ( NEED WE MENTION THE SMASHED IN BACK DOOR & LOUD NEIGHBOURS) THE BACK GARDEN IS NOT PRIVATE AND SHARED AMONG THE OTHER BUILDING RESIDENTS WITH A PLEASANT VIEW OF THE ROAD, THE GARDEN ALSO SMELLED OF WEED WITH LITTLE TO NO FENCES LEFT STANDING ( 0 PRIVACY). UPON COMPLAINING TO THE HOST THEY WERE FOUL MOUTHED DOWN THE PHONE AND UNWILLING TO ACCEPT THE CONDITION OF THE PROPERTY ( WE LEFT THE PROPERTY WITHIN AN HOUR OF ARRIVING TO FIND ALTERNATE ACCOMMODATION IN THE AREA AT 9:30PM). Details: Following this we raised a complaint directly with booking.com with photo evidence of the flat's condition which has been passed on to the host, to which we have been met with the same unpleasant and unaccepting response from the host rejecting any form of compensation. I would like to stress that we have been told that this is due to it being an old property, however owning a 17th century farm house we know that this is far from a valid excuse and I would advise anyone looking to stay here to look elsewhere. Please also see the pictures taken below as this was from when we arrived... The host post us raising this complaint informed us that they had immediately gone down to the flat ( 3 days ago) and have informed booking.com of a video they have taken with the property "spotless" so you might end up luckier than we did for the next few stays.... Overall appalling.

Guest review

4.0

− Es ist nicht sauber, es hat Blutflecken auf der Bettdecke, der Kühlschrank riecht unangenehm und alles ist sehr runtergekommen. Es war trotz Heizung sehr kalt.

Amazing flat, fully equipped, easy to find,comfortable

7.0

The flat had everything you need, kitchen is well equipped,washing machines is available as well.

− The Mattress was horrible extremely uncomfortable. The shower is terrible,could be better, The stairs and hallway outside could be cleaner and cleanliness of the flat mostly the kitchen and dishes.