Horizon Canary Wharf Apartments

Stressful, unclean in areas, faulty, didn’t feel safe.

1.0

− Appalling customer service. No instructions to car parking. You have to drive into the car lift but no signage to show you how to access it. When the code didn’t work to access the flat we couldn’t get hold of anyone to help for at least 20mins. Left stood outside apartment. When we did get in there was no fob left in the property to re-access the car parking to get our bags or to enter the building. The cleaner had taken it. We paid for early check in and were eventually told that we would receive a refund but only if we left and came back later after 3pm. Luckily the concierge lent us a fob but by the time this happened we lost a good hour. Very stressful. Plus: Tap fell off wall. Lamp didn’t work in front room. Rug stained. Tv didn’t work in bedroom. Controller didn’t work in main room. No lid on bin. Areas unclean. Large window opens with 13 floor drop. Don’t think it should open as it should. Most plug sockets are three pin - USA style not UK. You can’t lock the door from the inside, so anyone with a code can get in whilst you stay. All of the above was NOT sorted out whilst we were there. When we followed up requesting a refund for the early check in, told they would no longer issue it. Do not recommend to stay here with children.

Guest review

8.0

Great location, easy access. Good size and facilities. Easy contact via WhatsApp. Great value for time of year.

− The keypad took multiple attempts to unlock every time. Not sure I would trust the provider’s vibe-coded website if payments were required for extra requests etc, but it did provide all the basic information about the apartment.

Perfect location and decent sized apartment - loved it!

10.0

Great apartment, great location, easy to get anywhere

Guest review

10.0

The view the location and the helpful owner

− Nothing

The view was awesome and the stay enjoyable.

9.0

Location and view.

− The broken curtain rail in bedroom 2; the nonfunctional lights in bedroom 1 and the dirty shower baskets and drain in bedroom 1.

Disappointing unit in excellent location.

4.0

Check in went well after locating the entrance door on the East side of the building. No signs on the building to direct you - I found it by wandering around. The unit is spacious - 2 bedrooms. Nice view from the balcony over the canal towards Jubilee square. Very central location - within easy reach of Jubilee and Elizabeth lines including DRL. A lot of good restaurants and shops nearby.

− The unit needs serious maintanence.Only 2 downlights in the kitchen worked. Ice in the fridge.The freezer is iced over - cant open any of the drawers. Dishwasher is rusted and some plate holders have broken off. No instructions for the dishwasher or washer/dryer. No drain plugs for basin in kitchen. Some of the washer pods have perished and leaked - so were stuck together when trying to use it. The crockery was a mix of different colors and types - like it was someones left over items. The curtain railing in the lounge is bent-looks like the curtains are too heavy. Leaking shower door with advanced water damage to the wall and loose skirting. Ceiling light in shower falling out. Tacky/broken water temperature faucet in bath. Broken front door lock.Electronic lock worked fine. Loose and broken floor fitting. Very old and tacky cupboard in 2nd bedroom to hang clothes. No adequate drawers for clothing. No mirror in main bedroom. No mirror remotely near a power outlet for the hair dryer. Broken reading lamp in main bedroom. VERY noisy DRL running from 6am to 12 at night - every 5-10 mins. All the doors are spring loaded so it closes all the time.We had to use various different methods to keep it open. Very small 2nd bedroom - more a study than a bedroom. Various scuffs and dents on the walls The whole unit is sorely in need of a paint job. A handyman was sent out to fix the lamp(couldn`t fix it - promised to come back but didn`t),the shower door(couldn`t) and loose hanging light in shower(couldn`t). Very soft matress - me and my wifes` backs packed up after a few days. All in all a VERY disappointing unit located in a stunning area. Dont book nr.67 until all is fixed!