Heart of Mayfair - Stunning Apartment

Guest review

10.0

its amazing

Don't stay here

2.0

The only reason I'm rating this two stars is because of the location. Access to an underground line is fairly close. There are some decent spots for coffee.

− The photos did not accurately reflect the condition of the accommodations. The carpet was filthy, the couch was old and looked dirty, and the overall appearance of the property suggested it had not been properly maintained in some time. There were also lime deposits on the shower glass, which added to the impression that the property had not been thoroughly cleaned. Several items were broken or defective, including the blinds, a lamp, the toilet seat, the bedroom doorknob, a light switch knob, and the bar stools. The smoke alarm also fell from its position and started beeping, which was concerning. The bathtub was particularly problematic. Getting in and out was difficult and felt unsafe due to the risk of slipping. The design made it feel as though you practically had to crawl in and out to avoid falling. The bed was uncomfortable and lacked adequate support. When two people slept on it, the mattress sagged toward the center, causing both people to roll into the middle. There was also no top sheet, and the comforter was too small for the bed. We also experienced significant issues with the Wi-Fi and had difficulty getting a response from the host. I ultimately had to contact Booking customer service before the issue was addressed, which took a couple of days. Even after the Wi-Fi was restored, the connection remained unreliable. If you need dependable internet for remote work, I would strongly recommend looking elsewhere. Overall, the property is conveniently located near local attractions. If you're simply looking for somewhere to sleep and are willing to overlook the cleanliness, maintenance, comfort, and communication issues, it may serve that purpose. However, the condition of the accommodations and the difficulty resolving problems with the host made our stay disappointing. Based on our experience, I would not choose to stay here again.

GROSS, DISGUSTING, LACK OF CARE, OWNER POOR COSTUMER SERVICE, OWNER COULDN'T CARE LESS!

1.0

Location

− Basic Customer service would be great. Host didn't help at all when we attempted to contact him on arrival, regarding the broken toilet, broken shower, no wifi provided, no working tv and general cleanliness. We even had to make our own bed. I have since been told i am been fussy now after lodging a formal complaint. The blinds broken, lounge broken, lamps broken, general cleanliness of walls and carpets all gross. There are multiple items on the list that are meant to be available at the stay that aren't present at the property. NOT WHAT THE PICTURES SHOW! see our photos attached. Moved out after 1 night cause it was disgusting!!! Needs care. We would love to post a video to show to lack of cleanliness of the apartment if we could.

Great location. Nice place to stay.

7.0

Excellent location.

− Could do with a little maintenance. Nothing serious.

Bad

1.0

It is not clean. There are mice and insects in the apartment. It is smelly. There is no Wi-Fi. The owner of the apartment is not cooperative.

Good value for money for the heart of London.

7.0