5BD 2 Level Beachfront Luxury Apt by the Olon

Mükemmel

10.0

Konum,evin iç dizaynı ve rahatlığı,modern tarzı çok güzeldi,evden bile çıkmak istemedim,tost makinası dahil herşey var,otopark olması çok kıymetli ve evün önünde pazar bile kuruluyor süper

− Herşeyi çok güzeldi,azcık pahalı

Poor experience at dirty property which was hugely overpriced

2.0

Spiros met us at the property at check in and was very helpful with the luggage and explaing the property and local area.

− The property had an ant infestation and we saw cockroaches. It was poorly cleaned when we arrived with ants in the bathrooms and kitchen, hair in the shower drains, cigarette buts in the ashtray, cherry seeds on the living room floor and the hand shower was broken. The property manager George did send the cleaners the next day to clean and to apply ant repellant. However the ant repellant did not work and the infestation continued. We had to leave the property after three nights and check in elsewhere as we could not stay in such a dirty property. The washing machine is on the balcony with a family of pigeons living behind it. The balcony is filthy as a result and not useable. The beds are very uncomfortable and the air conditioning in the rooms do not work well. The duvets are very warm and the mattresses uncomfortable. George the property manager was polite and approachable. However when we asked to check out earlier because of the ant infestation, we were referred to the reservations manager who was very aggressive and intimidating and unwilling to accept that his property had any problems. He accused us of being freeloaders. I asked to cancel the booking at 9:25am and he did not reply until 6:30pm, making us stay and extra night in a filthy property. The security deposit was not returned during the stipulated timeframe, took them nearly 25 days and not the 14 days as stipulated and I had to complain to booking.com before they issued the refund. Overall the property is tired and in need of refurbishment and proper cleaning. The pictures are not accurate- they are from a long time ago.

Not happy for what we paid for property needs TLC.

6.0

The view and location

− We were in 2 bedroom apartment on 2nd floor. Paid $900 AUD a night. When u first walk in impressive, you go in kitchen big ugly rubbish bin right outside door. No small bin in cupboard. The shower poor and too small, doors leading to bathroom should be sliding as too small and could barely walk around / doors water logged (minor) should be fixed. The washing machine outside no instruction and bird poo everywhere was disgusting. No shelves in wardrobes. Someone came to fix shower hose, should haver been done before we arrived at 7:00pm. No excuse for this. The other shower hose was squirting water everywhere so he had yo come back to fix that one also. No servicing for five day stay, very strange considering people who are used to flushing toilet paper into toilet, has to use bins & have no idea what yo do. Not worth what we paid .

In general we enjoyed our stay

8.0

Location,staff especially George was very helpful and apartment good for family

− Water taps in the basins were very weak,air conditioning should be checked in one of the bedrooms before arrival

We had an enjoyable stay at the apartment.

6.0

The property is located in a lovely location within close walking distance from the town and across the street from a great public beach.

− I believe it might once have been luxurious but a little TLC would go a long way in bringing it back up to standard. The beds are extremely uncomfortable as are the pillows. Also. It would be a big bonus if there was a full length mirror in the apartment.