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Hellenhost - Gran Vía

★★★★ 14 Calle de Silva, Madrid, ES

9.2 guest rating· 137 reviews

About this hotel

Sustainable Luxury in the Heart of Madrid

Soundproof Rooms for Ultimate Relaxation

Experience tranquility in our soundproof rooms, ensuring a peaceful stay amidst the vibrant city center. Enjoy complimentary WiFi and the convenience of private parking during your visit.

Fully Equipped Apartments for a Home Away from Home

Our units feature air conditioning, a fully equipped kitchen, and a cozy seating area. Relax with a movie on the flat-screen TV or unwind in the walk-in shower with complimentary toiletries provided. Families will appreciate the spacious family rooms and thoughtful amenities.

Family-Friendly Amenities and Nearby Attractions

For families traveling with children, we offer outdoor play equipment and proximity to dining options. Explore nearby attractions such as Gran Via, Plaza de España Metro Station, and more, all within reach from Hellenhost - Gran Vía.

Book your stay now and indulge in the perfect blend of comfort and convenience at Hellenhost - Gran Vía.

Rooms & rates

Deluxe Apartment

Sleeps 12 · 105 m² · Extra-large double bed (Super-king size), 2× Twin bed, Extra-large double bed (Super-king size), 2× Sofa bed, Queen bed

  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Private bathroom
  • Kitchenette
  • Kitchen

Loft

Sleeps 6 · 80 m² · Sofa bed

  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Private bathroom
  • Kitchenette
  • Kitchen

Penthouse Apartment

Sleeps 14 · 140 m² · 2× Sofa bed, 2× Queen bed, Extra-large double bed (Super-king size), Extra-large double bed (Super-king size), Queen bed

  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Private bathroom
  • Kitchenette
  • Kitchen

Apartment

Sleeps 12 · 109 m² · 2× Sofa bed, 2× Twin bed, Sofa bed, Queen bed, Queen bed

  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Private bathroom
  • Additional bathroom
  • Kitchenette

Amenities

  • Free WiFi
  • Accessible parking
  • Private parking
  • Breakfast takeaway containers
  • Screens / Barriers between staff and guests for safety
  • Air conditioning
  • Pets allowed
  • Tour desk
  • Mobile app for room service
  • Non-smoking rooms
  • Non-smoking throughout
  • Family rooms
  • Access to health care professionals
  • Allergy-free room
Show all 54 amenities
  • Board games/puzzles
  • Cashless payment available
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Daily housekeeping
  • Delivered food - securely covered
  • Face masks for guests available
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Heating
  • Invoice provided
  • Ironing service
  • Key access
  • Kids' outdoor play equipment
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Luggage storage
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Private check-in/check-out
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Pub crawls
  • Sanitized tableware & silverware
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Soundproof rooms
  • Staff adhere to local safety protocols
  • Stand-up comedy
  • Strollers
  • Thermometers for guests provided by property
  • Tour/class on local culture
  • Wine/champagne

Location

What guests say9.2137 reviews

+ Great location+ Friendly service+ Clean and spacious rooms− Dishwasher not working− Limited cooking amenities
Cleanliness8.9
Service9.7
Location10.0
Room Quality9.2
Amenities8.7
Value for Money8.9

Guest review

3.0

La ubicación.

− Apenas abrir la puerta principal, te encuentras con una escalera donde tienes que subir tu maleta y es muy incomoda, las habitaciones tienen partes de muros de cristal, no se como se les ha ocurrido esto porque pierde intimidad la habitacion, lo que no me cabe en la cabeza y es por eso que les pongo mala reseña, es como por el precio que ha costado, nos encontremos con que un baño tiene como privacidad una cortina, da mucho que pensar y desear, un piso super incómodo para compartir. No lo recomiendo.

Edgar Adrian · ES · 2026-11-04

muy bien ubicado

9.0

ubicacion

− no hay asensor en la primera planta

Gaete · CL · 2026-10-30

Décevant....

5.0

L'emplacement très central, les lits étaient confortables.

− L'odeur nauséabonde et persistante pendant le séjour malgré l'eau de javel apportée en vain par la propriétaire. De ce fait nous avons dû laisser les fenêtres ouvertes la nuit et le bruit nous a dérangées. Une chambre ne pouvait pas être aérée (velux non accessibles) Les poutres étaient vraiment très basses, 2 chambres sont très mansardées et de ce fait l'appartement est peu lumineux (penthouse). L'appartement est assez mal insonorisé et les portes coulissantes sont peu hermétiques... Il manque des chaises dans les chambres mais il y a des penderies ; cependant il faudrait rajouter des portes-serviettes dans les douches. Pas de serviettes ou torchons pour la cuisine ni d'éponge ( elle nous a été fournie sur demande cependant); pas de condiments ni de thé ou café, c'est dommage. Par contre nous avons apprécié les bouteilles d'eau !

Aline · FR · 2026-10-28

Guest review

9.0

posizione centralissima e casa pulita e ben arredata

− mancanza di balconi

Marina · IT · 2026-10-21

È stato un soggiorno divertente e indimenticabile. Grazie Hellen!!

10.0

Ogni cosa!

− Nulla

Elena · IT · 2026-10-19

Pefecto

7.0

Todo perfecto para mi.

Baldo Ramon · ES · 2026-10-12

Good to know

Please note that there is a EUR 35 charge for late check-in starting from 21:00.

Please note that the damage deposit applies to the Apartment, Deluxe Apartment, Penthouse Apartment and the Loft.

Luggage storage available onsite. Extra fee apply starting from 40 EUR, depending on number of pieces of luggage and durationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A deposit may be required at the property.