Prime Apartment

A horrible, horrible & costly experience

1.0

− Four hours prior to my booking I realised I hadn’t received any checkin instructions despite having paid the £250 (A$545). I messaged the property & received a reply via WhatsAp saying “unfortunately the property won’t be available until tomorrow”. The owner did not seem to understand or care that it was really inconvenient not to be able to move into the property until a day later as I had appointments and couldn’t spend time moving properties. But I was left with no alternative & after I requested help, agreed to organise someone to collect me & my luggage the following day & take me to the apartment. The owner also told me they would find me alternative accommodation and they would pay for it. Additionally, I was asked to cancel the reservation so that the owner didn’t incur a financial penalty! I was emailed an alternative place to stay but when I arrived it hadn’t been paid for and I had to pay! I spoke to the owner by phone who assured me she would pay the property the next day but I would have to settle the bill if I wanted somewhere to sleep. Of note, the owner never paid for the property & did not tell me that what she decided to do was cancel my Booking.com reservation to enable me to receive a refund from Booking.com for this one night (this was the 1st night of a 4 night stay) I was left paying more for the additional accommodation costs as well as a £7 debit card fee. As an intelligent & experienced traveler I cannot believe I ignored the comments made by previous guests whereby this sort of thing has happened before! The lesson learnt is not to ignore negative feedback and think this would not happen to you.

Read all the feedback you can before booking.

1.0

This property is close to public transport and there is a Sainsbury supermarket is on the ground. The apartment is spacious but it is very poorly maintained and the view is hindered by the dirty glass.

− When I arrived the previous guests wet bath towels were still in the bathroom. There was a bar of soap with hair attached to it on the side of the bath and a hairpin in the bottom of the toilet bowl! Worst of all, there was no toilet paper. Therefore, the bathroom hadn’t been cleaned! The dish clothes and tea towel were old and smelly and the floors had not been vacuumed, swept or cleaned. The hall cupboard was overflowing with excess linen, the ironing board had no cover and the balcony doors and glass railing need cleaning. The door to the washing detergent compartment (that includes the instructions for the washing machine) is broken (see photos). The owner organised a delivery of toilet paper and had the cleaner return to following day but the cleaner has limited skills and understood very little English therefore it was difficult to explain what was needed when she returned. Overall, this place needs attention and maintenance. However, if this wasn’t enough (as previous guests have stated) getting your £250 deposit back is unnecessarily difficult. I had to request this payment 3 times and eventually received it five days after I had departed. This place is very poorly presented and does not remotely reflect “value for money”. It is truly a shame that Booking.com does not monitor property standards through the feedback that is provided following guest’s experiences. I could never recommend this accommodation and would never return.

Good apartment but terrible check in experience

5.0

The place to collect from was dodgy, there was no clear instructions and I was not aware that I was not supposed to speak to front reception.

− Check in process and communication

Traunatic experience

2.0

Nothing at all as supposed to be check in time was 3 pm and the flat was not ready until 630. I have to rebook another accommodation.

− The staff are all over with their messages regarding chrcking in it was delayed 3.5 hours and until now a refund is not yet tefunded nor an email from the property to apologise for thr circumstsnces . Instead the response on that day was well cancel it if you want. Very bac and traumatic experience particularly purpose was to relax fur to its view becsuse i sm feeling unwell due to depression but rather it worsens becsuse of the situation.

Bad

1.0

Nothing

− Waited till less than 24 hours before checking to tell me to cancel

Good

7.0

Very nice, good location everything you needed. Sainsbury’s just down stairs. Great views across London!

− Didn’t get my deposit back for a couple of weeks but everything else ok