ARCORE London Premium Apartments Covent Garden

Horrific, horrible experience.

1.0

Location

− 5 hours prior to our arrival, they informed us that one of the bathroom is out of order, which was the main reason of our booking as 2 men, 1 woman. We said that its unacceptable, we seek the change of house. They recommended us a house which is 30 mins to our requested location and also that house was half price than we originally booked. We felt with no choice and accepted. Once we arrive, the nightmare started. The bathroom they said out of order was smelling shit. Real shit, no exaggeration. It was the master bathroom i will sleep. The basement was covered with shitty water, i will attach the picture. It was smelling like hell, i started crying and immediately contacted with them. I faced with ignorant attitude by saying that, 150£ will be compensated. %10 of what we paid :) . Hot water was not properly working, we had to take a shower with cold water. There was also heating problem which we spent lots of time with radiator to fix. There was even no place to put our toothbrushes or toothpastes, the towels that they provided were extreme dirty, we could not use. From A-Z, it was horrific experience. Any human being should be subjected with these behaviours.

Shorter than expected due to relocation.

6.0

Location was excellent. Clean, tidy, fairly modern facilities.

− No heating or hot water. No maintenance available all weekend to fix. Had to be relocated. Inconvenient and took up over 5 hours of time should have been at an event.

Overall we enjoyed the stay., the location was great.A bit of maintenance in the bathroom was required and the bathroom

5.0

The location was a great base, so close to Covent Garden tube and the centre. The kitchen area was nice and small lounge was comfortable.

− Picking up the keys and dropping them off was a distance from the flat. Also the bathroom in the main bedroom was really noisy and the tiled panelling on the basin was broken exposing hardboard. It was scruffy. The bond was really high to stay there ( but it was refunded)

Guest review

4.0

Excellent emplacement. Bonne literie sauf le canapé lit qui est de très mauvaise qualité.

− Pas de chauffage en arrivant. Eau froide. Difficile à régler le chauffage avec un vieux boiler. Comedie musicale à côté de l'immeuble : on entend le spectacle depuis la chambre du fond. Ampoules chambre et cuisine qui ne marchaient pas.

Guest review

7.0

Emplacement, superficie

− Équipements défectueux (télévision, micro-onde)

Big apartment in a very good location. BEWARE of fine print!

7.0

Excellent location. Big 2 bedrooms apartment.

− Small bathrooms. Little hard communication with the management company. They don't really read or respond to messages on booking. Mostly they send automated messages. BEWARE of fine print! You have to pay a deposit(800 pounds in our case) and you don't get the instructions to get into the apartment until you pay the deposit! The instructions were sent to us in the morning of check in day! After they release the deposit, we got back 40 pounds less! The keys are collected about 200m away from the property. Price! We paid more for this accomodation, that we paid at Hilton in Hawaii or Caesar Palace in Las Vegas!