Family Time Suites Hotel

Guest review

10.0

Sie sind sehr hilfsbereit, und das Frühstück ist sehr sauber, frisch und ansprechend angerichtet. Ich bin zufrieden.

− Der Parkplatz ist sehr überfüllt. Falls du also spät dran bist und dort keinen Platz mehr findest, park einfach woa

Guest review

9.0

Персонал, завтрак, телевизор с интернетом, просторность, центральное отопление

− Немного уже износили этот хороший отель, нужно приложить руки, починить некоторые моменты. М7 метро сейчас проблема, его чинят, но отель тут не при чём.

Honest review: A 5-person stay with basic positives but major missing essentials.

5.0

​We booked this apartment for a week as a family of five. To be fair, there were some good aspects: the breakfast was enjoyable, check-in and check-out were smooth, and the younger staff member on site was very polite and helpful whenever we interacted with him. When we requested extra blankets, they were provided without issue.

− We booked this apartment for a week as a family of five. To be fair, there were some good aspects: the breakfast was enjoyable, check-in and check-out were smooth, and the younger staff member on site was very polite and helpful whenever we interacted with him. When we requested extra blankets, they were provided without issue. However, for a property advertised as a serviced apartment for larger families, basic essentials and hospitality were noticeably lacking: -Completely unequipped kitchen & laundry: The apartment has a stove and a washing machine, but literally zero supplies to use them. No dish soap, no sponge, not even a single laundry pod for travellers staying for a week. We had to go out immediately and buy full-sized bulk cleaning products just to wash a couple of plates and run a load of laundry. The coffee box was completely empty, and the fridge didn’t even have complimentary bottles of water upon arrival. -Lack of basic bathroom supplies & mirrors: For 5 guests, only two rolls of toilet paper and four towels were initially provided, so we had to ask for the missing towel. There was no proper ventilation in the bathroom, turning the place into a sauna with fogged-up glass after a quick shower. On top of that, with four women getting ready, there was only one dark bathroom mirror and a single awkward mirror tucked behind a partition in the bedroom. -Mattress & comfort issues: One of the beds had a terribly unsupportive mattress that caused severe back pain; my parents and I ended up having to sleep on the floor for the remainder of the trip just to get some rest. -Unfriendly front desk attitude: When we politely asked at the desk whether basic items like dishwashing liquid or laundry detergent could be provided, the staff member on duty was quite dismissive and unhelpful, simply gesturing and telling us to "go buy it at the supermarket.

It’s okay, nothing special.

5.0

Shops and Metro station near by.

− Hair dryer was not working. Bathroom lock was not working. Breakfast was very bad. The wooden floor was broken at many places. Sofa bed was in very bad condition and uncomfortable.

Slab. Nu recomand!

5.0

Foarte slab. Iar locația groaznică

− Micul dejun a fost același în fiecare zi. Camerele deși mari avea găuri în pereți iar salteau de la pat a fost ceva groaznic simțeai efectiv arcurile. Pe lângă asta după ce am achitat chas în după-amiaza cazării seara la ora 20:30 au venit și mi-au bătut cu pumnul în ușă ca să ies afară să vin la recepție ca nu am achitat camera. Încercăm să îi explic ca doarme copilul meu de un an și ca pot cobora abia după ce vine soțul meu de la cumpărături ca să văd despre ce este vorba. Dar nu aveai cu cine să te înțelegi mi-a dat la telefon recepționistul de acolo care efectiv țipă la mine în telefon ca nu îi apare in sistem ca am achitat și sa dau banii. Pana la urmă după 10 min in care nu am fost lăsată sa vorbesc am ridicat și eu tonul și i-am zis să vorbească cu colegul lui și de asemenea vreau sa ne uitam pe camerele de luat vederi. Greșeala mea ca nu am cerut chitanța după ce am achitat dar am mers pe buna credință ca nu va fi nici o problema, după ce a discutat cu colegul lui a spus atât “scuze noapte bună”

I expected a much better experience than what I actually found. Unfortunately, there was a significa

5.0

Unfortunately, our experience at this hotel was disappointing. The attitude of the staff, from the reception team to the restaurant staff, was consistently unfriendly and unwelcoming. Most interactions were met with frowns, and it often felt as though guests were an inconvenience rather than valued customers. In addition, many staff members appeared inexperienced and lacked basic customer service skills. Their negative attitude had a significant impact on our overall stay and prevented us from enjoying the hotel experience.

− I expected a much better experience than what I actually found. Unfortunately, there was a significant gap between reality and the photos presented on Booking.com. The property looked far more appealing in the published images than it did in person. I trusted the information and photos when making my reservation, but sadly the actual experience did not match the expectations that were created.