Kings House Apartment Hayes, West London Apt A♡

Bad

1.0

Nothing at All

− Everything i didnt like it was a dissappointment and mistake i have done by choosing it dirty douvets busted shower box busted toaster busted sofa

I took pics and video of property as I entered and will be taking these thieves to court.

1.0

Nothing

− That it was dirty from the moment I arrived mail was on the floor. Sinceaug’24. I left a deposit £200, and have been informed that they are not returning it to me as allegedly caused damage to a chair and a chest of draw and left the property in an uninhabitable state

Fantastic improvements

10.0

Although I was apprehensive at first, staying here having read the numerous negative reviews regarding cleanliness. (I have my own personal experiences ; having stayed a few times prior) I recieved assurances from the management team that all the issues previous guests had raised have been rectified. This proved accurate. The apartment was immaculate - hygienic/ clean/ well stocked. New bedding/ towels in abundance. Tea/ coffee/ preserves/ milk / cereals provided. Shampoo/ conditioner/ shower gel provided. Two smart tvs to be able to access Netflix etc. The (gated) driveway was accessible at all times. Any minor issues were responded to almost instantly- even though I was staying over the Christmas period (including Christmas Eve- Boxing Day) All staff involved were attentive - well informed. I am truly pleased they have addressed all that needed to be and I look forward to future stays.

− The check out time has become an hour earlier than it used to.

Ok ok experience

6.0

A cozy apartment with good surroundings and location.

− It was not as clean as it should be. The check in time should be earlier. Please change it because the check out time is earlier so at least check in should be early.

As stated above worst stay. Noisy, unclean and needs a revamp.

1.0

The photos were deceptive. It looks modern and contemporary from the images but when you get there the furniture and facilities all need an upgrade. The sofa has a huge dent in the middle, the rug had sticks or tooth picks stuck in them which I tried to hoover myself. The headboard was broken which I managed to also fix myself. The hanging rail was missing a screw so it was leaning to one side. The spare bed/mattress had stains on them. There was dust and cobwebs everywhere even though they claimed a cleaner had been there before me. The shower door was not sliding which they have now tried to retain my security deposit claiming this was my fault. Next door seems to house a lot of people in and out of the house at weird hours god know what goes in there as they were blasting loud music on several nights. Communication for this property is atrocious as I was left with no power for a few hours due to the fact that the electric meter ran out and I had to call them to get it reinstated because I had my 4 month old with me. It took approximately 6 hours for anything to be sorted out with the numerous emails and calls I made to the property management team. Worst experience, steer away. I would not recommend anyone to stay here as they will retain your security deposit for items that have already been damaged and not fixed prior to your stay. And if you do stay with them, make sure you take photos of every little part of this because again they will extort you out of your money claiming you caused damage for items that had already sustained damage and hadn’t been maintained.

− Worst stay.

Was very easy to check in and staying at the place was very pleasant

10.0

Location is great