Clock Towers, 2 Bed, Stockton Heath, Warrington, Parking♡

Guest review

1.0

Although I booked it we never got to stay , we were told it was double booked so the host gave us another appartment they owned , at this late hour we had no choice other than to move in , it was a complete tip no heating no washing machine , cooker unfit for use , and the bed had stains everywhere, as I say I can’t comment on the clock towers but if it’s any thing like the host other appartments stay away

AVOID! AVOID! AVOID!

1.0

Host denial of refund agreed to

− Avoid Avoid Avoid This was a booking made for work purposes After making this booking we were told they required £150 per person damage deposit. A process I feel has potential to be abused We tried to cancel straight away but host did not reply On the day of the booking, I still had no reply so I rang booking.com who called host whilst I was on the line and confirmed I could cancel the booking with the host agreeing the refund The host is now denying any knowledge of this call and after first agreeing to the refund are now withholding this No refund has been issued, and my emails are now been ignored Be wary of handing over any money to this host, I would anticipate issues getting damage deposits back etc with the issues myself and other guests seem to be encountering Read other reviews from other guests, as they seem to be withholding deposits for no reason

Guest review

4.0

Property was lovely very spacious and convenient

− There was no toilet roll , the chairs on balcony was broken , the window blinds was broken the toilet didn’t flush and there was no WiFi ! I also am still waiting for my security deposit after 2 months

Felt very like home and I would most definitely stay again.

10.0

It was very spacious , had everything you need , great with the open windows , large sofa

− /

Glad without disappointment. Worth it !

9.0

I must say that Nili and her team do a great job! Communication is well and the check in check out is very easy. When we arrived the property, I mix up the keybox location so is a bit confuse. At the moment, a lady came out from a car and ask if we are going to stay in the property for vacation. Then she told us that she had just finished the cleaning job and show us the keybox location. She ask us to feel free to let her know if there's any extra towel needs so she can gives us some more. She is so friendly and lovely! We all feel amazing when we walk into the property as it's nearly exactly the same as the profile picture. The only difference is the round shape glass surface dinning table change to a oval shape wooden table which is better for us. More safe and bigger. Place is clean and we get everything we need. Honestly, we were a bit worry before as we saw a few horrible comments left in the past 2-3 months. I was so shock when I found the star dropped so quickly! Luckily, everything going so well and it does as good as the comments shown when I booked. Also the location is very convenience especially if you drive. Parking is easy. Only need to be aware for the the first right turn corner after you enter the court's car park as it only wide enough for one car to drive through and there's a big tree blocking the view. You will be OK if drive slowly and keep attention as it's a pretty quiet place actually. Just a 5-10mins walk to Morrisons and high street in Stocken Heath where has M&S and Aldi. Nice walking path nearby along the canal.

− Ensure you have enough data as the property do not have Wifi as stated. I missed this point when I do the booking but we got enough data and the connection is good so it's not a problem.

BEWARE!! Downgraded to poor alternative property, NO DEPOSIT REFUND

2.0

It was close to event we were attending.

− We didn't stay at Clocktowers; were moved to 12 Dutton Court at last minute and it was certainly a downgrade. (Shown as Emerald Blossom on Crystal Stays website and the photos are VERY flattering). We were told there was a leak at Clocktowers. If I were a suspicious person, I might think the host had a better offer because of Neighbourhood Weekender and moved us out for that reason! The alternative property overlooked a busy roundabout so there was a constant noise. It was a double and twin room rather than the 2 doubles we'd paid for. No balcony unlike the property we booked. Just one mug between 4 of us, so we had to take it in turns for morning coffee. The only glasses were champagne flutes. The kitchen lights didn't work, the extractor fan was full of grease so smelled when switched on. Door handle to living room was broken so had to be kept propped open. Shower head was held on with clingfilm. Property wasn't particularly clean in general. We weren't offered a discount of any kind and have had to involve customer services to chase the refund of our £150 security deposit (waited 9 days so far)