Heaton Park Road Professional Lets

Staff are useless scammers.

1.0

The staff are absolutely useless. On the date of check in I didn’t get given the code for 3 hours after I was meant to check in. I phoned multiple times and text and no response. Then I eventually got it after sitting waiting for hours. Then after I’ve checked out the house was absolutely spotless and I’ve heard nothing about me damage deposit back. I’ve contacted and been told they will sort it. It’s now been 3 weeks and they aren’t answering any calls or texts.

− N/A

The house met our expectations, spacious, clean beds and bathrooms really good for large groups.

7.0

Location very close to the town centre which is ideal! Spacious large place to stay which holds larger parties. Modern decor. Clean bathrooms and beds.

− Very Strong smell of oriental food which was extremely over powering more so in the living room.

Guest review

7.0

− I’m still waiting for my security deposit £250 to be returned

Guest review

1.0

− Do not book with these, you will never get your deposit back

Exactly what I was looking for

7.0

Was spacious, good value for money, not too far away from the centre, accommodates big groups well. Staff responded quickly to the issues and were nice. Overall happy with the stay.

− Shower caused a leak in the kitchen ceiling, one of the bedroom door handles was just about broken off, no hand soap in either bathroom. Key box code was either incorrect or broken lock.

nice property but really could do with working on many things.

5.0

style of the rooms was nice.

− the main thing that dissapointed us was that when we arrived we had to ring the number provided on the email 15 times to get the lock box code, when he finally answered the phone he was very abrupt and didn’t say much, when i asked for the lock box code to get into the house he replied “have you paid the deposit” which i don’t really think has anything to do with getting the code. the beds were not presentable at all, with only 2 pillows on the double beds, the sheets and pillow cases were messy, wrinkled and stained. the bathroom sink taps were both unclean and stained with toothpaste and water marks, the shower screens also hadn’t been cleaned and were stained. the kitchen was unclean the oven door was stained and had something dripped down it that had been left, the kitchen sink was very dirty and they hadn’t provided a clean sponge it looked months old, the fridge was not clean. there was multiple things that were damaged and broken, for example almost all the lamps in the bedrooms were ripped and had holes in, the wallpaper was ripped in multiple rooms, there was 2 glasses that were smashed and left in the cupboard in the kitchen, we were dissapointed to see damaged things as we paid a £250 deposit and were told we wouldn’t get this back if anything was damaged.