Beautiful 2 bedroom Apartment near Monte Casino♡

Bad calendar management & customer service.

1.0

Nothing to like when you book a place a month before your arrival and have it confirmed by booking.com. You arrive for work to walk into a place that is already occupied by someone else and then get told you have to leave. I do appreciate the owner/manager trying to offer us alternatives - but staying in one place for a night then moving to another place was just not an option at all as we were there for work and would have been in training all day.

− The fact that a booking can be confirmed a month before arrival and then when you arrive to the property you are told to leave as the property is overbooked. I feel that booking.com needs to take more responsibility for this as it was super stressful being in Johannesburg without knowing where to go thereafter. We then needed to pay for very expensive phone calls to booking.com and find our own alternative accommodation which cost us more. This is totally unfair as it is not our fault. Booking.com did not assist in the process at all and we were placed on hold for over 15 minutes each time we called. Shocking service in my opinion.

Beautiful clean space. Had a few hiccups when we were supposed to check in but Host tried my all means to make sure ever

8.0

Very clean and excellent priced. All and all very good

8.0

Amenties were spot on will go back any day

− Although we'll positioned, surroundings a bit doggie

Loving host... Reachable at all times for assistance

10.0

The apartment was very clean and beautiful

− Nothing

Not what we paid for

5.0

The host was easy to get in touch with and when the apartment had no water, she bought and sent it to the apartment which we appreciated. She also moved us to a new unit which did have water. Both units we stayed at (not the unit in the picture) were clean and in order.

− First off the property we booked (the one in the pictures) was not the one we stayed at. This unit was double booked so I was moved to another unit about 15-20 minutes away. I was already on the way to JHB so I agreed to another unit as I didn't have time to now look and rebook somewhere else. The new unit (Ascari Estate) was satisfactory and we were happy with it unfortunately there was no water in the entire area. Firstly, water issues are common in the area and the host should have confirmed the unit had water before moving us there. This is apparent due to the extra water kept in bottles and by asking around. So anyway, I asked to be moved to another unit the next day and we were moved to Jackals Creek in Honeydew which is another 20-25 minutes away. This unit was very very small. All in all, it wasn't close to what we booked neither what we paid for. When we arrived at the unit it was still being cleaned at around 2.30pm, this was fine with us as I presumed it was normal (earlier on we were told that the Ascari unit was still being cleaned when we wanted to check in). However, on our check out day, cleaner came in at 10am sharp and began cleaning despite us still packing our items. For all the inconvenience caused this was uncalled for. The cleaner could have waited for 15 minutes extra outside instead of insisting to start cleaning whilst we were changing.