Executive Bright and Airy Studio Apartment in Sydenham

Great stay

9.0

Good location and excellent facilities

− Train noise

Terrible

1.0

Nothing

− Unfortunately, we did not enjoy our stay and left feeling disappointed. The biggest issue was the location. The apartment is literally beside a train station, and the constant noise throughout the day and night made it very difficult to sleep. We were later told that earplugs were provided, but we never saw them during our stay. We also had a mosquito problem and asked if insecticide could be provided. Instead of offering assistance, we were told they weren’t mosquitoes and that if we really wanted insecticide, we could buy some ourselves from a nearby corner shop. We found this response dismissive and unhelpful. What stood out most about the customer service was that there seemed to be far more emphasis on ensuring guests signed the house rules than on making sure guests were comfortable. Almost every message we received referred us back to the house rules and policies. While we understand that rules are important, we would have appreciated the same level of attention when we raised genuine concerns during our stay. Overall, this experience did not meet our expectations, and I regret booking this property.

Pleasant and convenient

7.0

Situated next to a tube station and close to lots of shops etc! Kitchen was good, had everything needed to be self sufficient

− The mattress needs replacing. Unfortunately the shower floods as the enclosure is too small for the rainfall shower installed, meaning you use the towels to mop up the floor

The location is completely unbearable and miserable

4.0

The cleanliness is good. Easy access to the central London

− The property location was miserable. Located just immediate train line which made sleeping well difficult all night. The sound of all the trains passing through won’t let the sleep come

Guest review

6.0

Lovely studio. Nicely decorated. Very clean. Well equipped.

− Incredibly noisy. Busy Train line outside window. Bed uncomfortable. Stressful trying to work electronic combination doorknob. Luckily got support from host to get in late at night.

Soggiorno con momento "no panic"

5.0

L'appartamento di per se non è neanche male, piccolo ma in tre adulti e una ragazza di 14 anni ci siamo stati bene, c'è tutto il necessario. Vicino alla fermata del trenino per andare al centro di Londra, molto comoda, si attraversa la strada. C'è un pub molto carino a 300 mt dove abbiamo pranzato, e sotto casa c'è Dalina dove puoi farti fare la pizza quando torni tardi e vuoi mangiare qualcosa.....pizza buona.

− Non si può cancellare una prenotazione quando gli ospiti sono davanti la porta dell'appartamento, senza neanche spiegarne il motivo....hanno rischiato di rovinarci tutta la vacanza perché, siamo riusciti a capire, c'era una perdita di acqua, per altro risolta nel giro di 3 ore da due operai gentilissimi, e questo mi fa pensare, leggendo altre recensioni che il fatto di cancellare le prenotazioni forsei è un vizio. Comunque siamo riusciti a risolvere.....ci hanno dato un altro appartamento, ma ho dovuto pagare fuori da booking....tra le altre cose l'assistenza booking in questo caso voto zero, ci ha proposto alternative che costavano il doppio ma poi vista la nostra resistenza e la nostra testardaggine hanno risolto, ma che fatica, perso un pomeriggio....bho!!! Altro appunto....munitevi di pazienza quando entrate, perché c'è un unico codice per tutte le porte, ma la serratura del portone di entrata a volte fa cilecca, ma non vi preoccupate, aspettate 5 minuti si resetta e riprovate....un consiglio all'host/proprietaria, mettete una luce davanti il portone principale, la sera non si riesce a vedere che numeri spingere sulla tastiera.