Queens Plaza Mayor II - Alquiler Corta Duración

Excellent

8.0

I am very disappointed in the apartment and would never recommend it to anyone. I would also never stay in an apartment

1.0

Great location for a long weekend.

− 1. WiFi only worked in living area. 2. No air conditioner in the kitchen or entry hall which was contrary to the property details 3. There were no written instructions on how to use the property. All communication had to be done through What’s App and many times I had to wait for responses. 4. Tiles in hall bathroom shower fell off wall while my daughter was showering 5. Hall bathroom toilet did not work 6. Air conditioning in 2 of the 3 bedrooms was broken when we arrived (and remote controls for the units did not work). A technician was sent over a couple hours later to fix it but it was incredibly inconvenient. 7. The electronic locks worked most of the time but not all so that was not convenient.

I do not recommand if you need some comfort after a long day.

4.0

Great location if you want to be right in the center

− Very noisy, old flat, bathroom and kitchen are tired! You can hear your next door neighbour. Beds are also not comfy and old

Overall, great experience and would definitely go again.

9.0

The house is really beautiful and big, looks exactly like the photos. The staff were super friendly and supportive, and very easy to talk to. We asked for early check in and they allowed us to enter sooner, was really helpful. Also, the whole place was very clean and they provide some very useful amenities (e.g. coffee, dish soap…).

− The floor really needs some repair since it’s a bit irregular and noisy. Also, the Wi-Fi is very poor, only works on the living room. There were some party/loud neighbour during the night, making ir hard to sleep (only one day).

Short Break in Madrid

8.0

The apartment was in a superb location close to Plaza Mayor It was handy for bus routes and 5 minutes walk from the Metro The apartment was large and airy and had a lovely traditional feel to it . Bedrooms were spacious and the kitchen well equipped

− The administration was not very good . We got asked to fill in arrival form (labelled as the "boarding pass") which we got late in the week before our Monday arrival . Part of this was to pay a 300 euro damage deposit or 18 euros for a damage waiver . This I completed and paid for the deposit . We were informed at 6.00 am on the Monday of our departure that the deposit hadn't been paid . The advice given was to speak to my bank - not feasible with travelling to the airport and flight. I then paid for the waiver twice , having worked out myself that the issue was related to "pending transactions" , not under my control.(On my advice in the end I paid for 1 waiver only all other transactions were not finalised. No communication was received to confirm this) The hosts were less that helpful , all communication was in Spanish . Furthermore when it came for departure and a request for a late check out , via the Booking chat -- I was told they no longer managed the apartment and to speak with Booking,com directly. Seems to me they need to look into their business processes & timings used . The unease caused to a group of 5 pensioners could easily have been avoided . We have paid for the apartment up front and the deposit could have been collected at the property . The key access via a mobile phone worked ok after some teething issues , however this may not suit all In all poorly administered , although in fairness a boiler issue was sorted out within 8 hours