Castle Yard Studios

Guest review

2.0

ไม่มีลิฟท์ บันไดทางขึ้นชันมาก ห้องอยู่ชั้นบนสุด

− การแจ้งเตือนแย่มาก. บอกยกเลิกช่วงเช้าก่อนเข้าพัก ทำให้ผู้พักอาศัยต้องหาที่พักใหม่

Room fine, admin/response from owner disappointing

7.0

Perfect location

− The room I’d reserved was double-booked and at such short notice I had to accept an alternative room at a reduced price but I have not received a refund😞

I would definitely recommend

9.0

Perfect location and very easy to check in. Everything was spot on!

Very uncomfortable

5.0

Good bed. Mini kitchen. Location.

− Condom in courtyard. 1inch gaps under each door. You could clearly hear next rooms goings on. Mould in the shower. Broken leg on kitchen unit. Lots of rubbish strewn outside. Outside door didnt shut. All this shows that Basic things aren't being sorted out. Makes the stay very uncomfortable.

Guest review

8.0

Lovely and clean good location

− Only a small issue the shower head / hose had a leak in room 8 other than that perfect

Rude rude rude owners and really uncomfortable furniture

1.0

It was clean

− Check in is at 4pm which I think is ridiculous. You can pay £20 for an ‘early’ check in of 2pm. 2pm should be the standard check in time. They sent instructions of how to enter the building with lots of images. We thought that was great. However the images were of old doors and old codes to get in. We travelled with a child who needed to be put down for a nap. When we called to ask how to get in we had no answer. Called 3 times no answer. Sent a text still no reply. I then called again and got through to the most patronising person ever. I booked over a month ago and she said ‘did you book yesterday?’ ‘Do you read your emails?’ Rather than helping she was questioning why I couldn’t get into the building. Again, rather than giving the codes I had to go through all the emails to find on one of them it had #number and #number in a really long email without any context the first number was for the front door and second was for the room door. And she was surprised we didn’t understand. She is letting the room out and it’s her responsibility to update the instruction images rather than patronising people who have paid to stay at her property. We had requested a cot as we were travelling with an 8 month old. They put us on the top floor with no lift and when we got in the room there was no cot, just an uncomfortable sofa bed made up. What good is that for a baby?! I didn’t want to ring up again because she was so rude. It would’ve been a 3 star if it wasn’t for the patronising woman. Disgraceful.