Fabulous Lakeside Family Apartment | 4 Rooms♡

ممتاز

9.0

كل شي ممتاز

− ضيق الموقف والطريق ضيق للوصول فقط

I would stay here again.

10.0

Location is perfect. Montreux is absolutely stunning. I loved having the kitchen and plenty of room. The washing machine is in a separate area and be sure you’re washing on the day appointed. Our hostess had plenty of goodies for when we arrived, which really helped since we had nothing.

− Nothing.

not clean and the host is not professional at all

4.0

location, elevator, that there are two full bathrooms with a toilet sprayer (sutible for Arabs and muslims)

− Unfortunately, this stay did not meet basic hospitality or cleanliness standards.Check-in required cash payment, and the host sent a representative who did not speak English, despite knowing that English and Arabic were the only language I could communicate in. The representative took the money and left immediately without explaining anything about the apartment. Upon entering the apartment, I found it not cleaned. There were food crumbs, hair on the floors, and very dirty bathrooms. The apartment was clearly not prepared for guests and felt as though someone was living there: items in cabinets were disorganized, personal items were everywhere, the refrigerator had leftover items. The towels provided had an unpleasant smell and did not feel fresh. More concerning was the presence of insects, consistent with plumbing or maintenance issues. This was not a comfortable or hygienic situation, especially for a family stay. I contacted the owner immediately and sent photos. Despite stating she was available at any time, the response was delayed, and my concerns were initially dismissed. A cleaner was offered after check-in, but by then I had already spent over three hours cleaning the apartment myself just to be able to stay — which is not acceptable when renting accommodation. The next day, other apartments were offered, but this was not practical as we were close to check-out, and I had already made significant effort to clean the apartment. During our communication, I felt that my concerns were minimized rather than addressed, and the owner told me that she was experienced in dealing with “unhappy clients,” implying that I was overreacting rather than acknowledging the issues. below is one of her text to me" Madame The apartment has been cleaned and is new and well prepared for your family. Please not drama." I would not recommend this apartment to travelers who expect a clean, organized, and professionally managed stay in Montreux.

Thank you very much, and I will definitely return to the same place on my next visit.

10.0

Everything was beautiful and well-organized, with all the necessities available. Ms. Zahia welcomed us warmly and insisted on showing us all the nearby shops and facilities, reflecting her generosity and hospitality. The place enjoys a strategic location in the heart of the city, and every detail was thoughtfully considered, including the presence of a bidet shower in the bathroom to cater to the needs of Arab guests.

− Nothing

Amazing Lake Views and Central Location across from Casino and Lake Walk.

7.0

Outstanding central location on the Lake Walk and shore. In the heart of Montreux with perfect facilities for a family and ensuring comfortable feel.

− Challenging for key exchange with extremely kind and compassionate owner but required personnel exchange of information. Payment was challenging due to changes in Switzerland for cash withdrawals of limits to 250 Swiss Francs. Did not have credit card payment setup at time.

Super Lage, hervorragender Service, schöne Wohnung

10.0

Lage sehr zentral, Parkplatz vorhanden, sehr zuvorkommender und freundlicher Empfang, Ausstattung und Qualität der Wohnung.