★★★★★ 30 Glenview Road, Pilot's View, The Heads, Knysna, ZA
9.6 guest rating· 305 reviews
Alexander Guest House holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Swimming pool, Terrace, Spa/wellness center, Outdoor pool and Sun terrace.
Guests score it 9.6/10 across 305 reviews.
Luxurious Accommodations
Indulge in individually designed rooms and suites with en-suite bathrooms, minibars, and private decks. Some even boast hot tubs for added relaxation.
Outdoor Relaxation
Unwind on the spacious sun terrace by the outdoor pool, or enjoy sea views from the suites. Free Wi-Fi keeps you connected throughout the property.
Activities and Dining
Explore the Garden Route with nearby fishing, scuba diving, and golfing options. End your day with a traditional barbecue at the braai area while admiring the sunset.
Book now to experience the epitome of luxury at Alexander Guest House.
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Sleeps 2 · 60 m² · Extra-large double bed (Super-king size)
Known as the Pearl room, this spacious room is individually decorated and features a luxury private bathroom. Views of the ocean can be enjoyed from the private deck. Comes equipped with floor heating and a surround sound system. Please take note that this room type cannot accommodate extra people.
Sleeps 2 · 60 m² · Extra-large double bed (Super-king size)
Known as the Pilot's View Penthouse Suite, this spacious suite is luxuriously decorated with a double aspect fire to be enjoyed from the lounge and bathroom. The panoramic views of the ocean can be enjoyed from the splash pool on the private deck. Comes equipped with floor heating and a surround-sound system. Please take note that this room type cannot accommodate extra people.
Sleeps 2 · 140 m² · Extra-large double bed (Super-king size)
This spacious suite is luxuriously decorated with large round windows and Chinese screens. It features a private bathroom with a double shower and bath. The panoramic views of the ocean can be enjoyed from the hot tub on the private deck. Comes equipped with floor heating, and a surround-sound system.
Sleeps 2 · 55 m² · Extra-large double bed (Super-king size)
Known as the Amber Room, this spacious room is individually decorated and features a luxury private bathroom. Comes equipped with floor heating and a surround sound system. Please take note that this room type cannot accommodate extra people.
Sleeps 2 · 128 m² · Extra-large double bed (Super-king size)
Known as the Captain Suite, this split-level suite features elegant sitting area with two sofas and a double aspect pebble fire. It features a private bathroom with a raised bathtub and separate shower. It has a private deck with sea view. Comes equipped with floor heating and a surround-sound system. Please take note that this room type cannot accommodate extra guests.
Sleeps 2 · 50 m² · Extra-large double bed (Super-king size)
Known as the Oyster room, this spacious room is individually decorated and features a luxury private bathroom. Comes equipped with floor heating and a surround sound system. Please take note that this room type cannot accommodate extra people.
30 Glenview Road, Pilot's View, The Heads, Knysna, ZA
Great stay overall,just sad that we couldn’t use the facilities to the fullest.weather was cold for the pool.jacuzzi wat
8.0The location and the view is spectacular.friendly staff and clean and spacious rooms.
− We couldn’t use the bath tub because of whatever reasons and also couldn’t use the jacuzzi because the water was cold
Great location with beautiful views and lovely hosts
10.0Lovely guest house. Wayne and Dirk took good care of us and provided great recommendation for the area with high level attention to detail. The staff is highly trained and you feel welcomed from the moment you step foot on the property. By far the best breakfast during our stay in South Africa. We spotted a few whales from the breakfast table.
No hot water, 2 hrs wasted, no compensation, followed by an abusive public response from management
1.0The room was spacious and the sea view was pleasant. Unfortunately, these were the only positives, and they were completely overshadowed by the lack of hot water and the way the complaint was handled. Update following the owner’s response: The management’s public response is even more disturbing than the original service failure. Rather than taking responsibility for an inadequate hot-water system, the owner called us “malicious” and “dishonest”, told us that we “should be ashamed”, and unnecessarily referred to me as “a foreigner”. The response itself admits that the hot water was depleted and that another suite had to be provided for us to use its bathroom. A professional property would investigate the failure and respond respectfully; it would not publicly insult a paying guest or attack their character. This response fully validates my decision to give the lowest possible rating.
− We paid more than R2,700 for one night at a property marketed as a five-star guest house, yet our booked room had no usable hot water on Saturday evening and still had no hot water the following morning. At approximately 19:40, we reported the problem and were told to wait for the water to heat up. We then waited for nearly two hours, until after 21:30, while receiving repeated assurances that the problem would be resolved. Only after this lengthy delay were we allowed to use the bathroom in another suite that was not fully prepared, instead of being promptly moved to a properly functioning room. The next morning, the original room still had no hot water. The owner explained that our room shared a geyser with the neighbouring room, as though this made the situation acceptable. There was no meaningful apology, no partial refund and no compensation of any kind. Hot water is one of the most basic services included in paid accommodation. Guests should not have to lose an entire evening waiting because the property’s hot-water system is unable to serve the rooms reliably. The room also did not include slippers, despite slippers being listed among the advertised amenities. This was not a minor inconvenience. It was a fundamental failure to provide the accommodation service that we had paid for, followed by extremely poor complaint handling. The service fell far below the standard that a paying guest is reasonably entitled to expect, particularly from a property marketed as five-star. Future guests should confirm before arrival whether their room has a reliable and independent hot-water supply. Based on both the service failure and management’s dismissive response, I cannot recommend this property.
قضيت فيه 3 ايام لم اندم عليها ، تحاوب الموظفين واستقبال المالك اكثر من ممتاز
10.0حسن الاستقبال ونظافة المكان
− لا يوجد
Most friendly stuff and people. Relaxing atmosphere. Very clean very clean. Will definitely recommend to anyone.
10.0Very nice location. Relaxing
− Nothing
I would recommend this place to anyone who wants to stay in Knysna!
10.0An 11/10. Exceptionally hospitable staff, amazing breakfast thoughtfully prepared by them. The views were great and the room was so comfortable and beautifully decorated. They have books and board games too, which is really fun if you’re travelling in a group.
- Please note that in the case of a reservation being canceled, there is a R150 handling fee.
- Please note that the property has two dogs on the premises.Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Free private parking is possible on site (reservation is not needed).
WiFi is available in all areas and is free of charge.
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds.
Pets are not allowed.