Royal House Wolverhampton - Perfect for Contractors & Large Groups♡

Pleasant

6.0

Uncomfortable and unpleasent stay due to the lack of maintenance and cleanliness of the property

4.0

The location was good, the fact that there was a parking space for the property was great. The size of the property and the facilities that they had within the property were good.

− The major problem and what made mine and my families stay bad was the maintenance and the cleanliness of the property. The first thing that we noticed when we got there was a broken wardrobe, with dirty underwear inside. So the property had obviously not been cleaned properly. We informed the host straight away who apologised, but I guess at that point there was not much he could do about it. However, we quickly realised that the wardrobe was just the first of many issues that we had. We noticed staines on the bedcovers, a leak in the ensuite bathroom, with the flooring coming off and stained brown, rusty dish holder, staines on the sofa cover. The staircase and banister needed a new lick of paint. The top of the washing machine was filthy and looked like it had never been cleaned. There was a dishwasher, but no dishwasher tablets. All of this was completely unacceptable and made our stay unpleasant.

The property was perfect for our family group

8.0

Proximity to centre of Wolverhampton

− Freezer door cover fell off and ground floor toilet door stuck

Spot on

10.0

Great location for our trip. Couldn't have wanted anything more from a property as it had everything that we needed

− There was nothing to dislike about the property

Lying hosts, mouldy house, nothing like the images!

1.0

If you want a property that smells of cigarettes, is full of mould and has hosts that lie and then refuse to respond to your messages then this is a perfect property!

− The property was very dirty, there was lots of mould in the bathrooms and a leak in the on-suite that had clearly been there a while as the skirting boards were all damaged from it. In the main bathroom one of the taps is corroded and sharp which led to my kid cousin cutting her finger quite badly! The wardrobe door in the twin room was broken and unusable. The bed in the main bedroom was lumpy and uncomfortable. In the kitchen the tea towel was stained and frayed, the pots all had to be washed as they were grimy, some were too dirty to even consider using! The dish drying rack was rusty, the top of the washing machine was filthy, two of the chairs were broken, the net in the kitchen was held on by staples and falling down. In the living room the sofa covers needed washing as they were dirty and there was rubbish and crumbs under the sofas. The property smelt of cigarettes and there were cigarette butts in the garden despite it being a non-smoking property. Spoke to the host who initially agreed to refund some money, told us he spoke to booking to issue the refund but lied. Booking confirmed he did not respond to any of the messages or call! Reported to trading standards. Would share more pictures but booking limits it to 4!

Passable if you are just looking somewhere to crash and are not too fussy

5.0

Close to the town centre and well equipped

− There is an overall fusty smell, needs a thorough clean. Upstairs bathroom needs a lot of work, flooring, side of bath held on with sticky tape. Beds are uncomfortable. It does not look like the photos!