BillsBest Whaleback Cottage

Great location an view

6.0

Loved the location and house. It is old, but that makes it charming.

− The bedding and carpets need serious replacement. I think it is a health concern since the pillows are moulded. We arranged cleaning for 2 days and received no days. I had to ask for our deposit back afterwards and is still waiting for the cleaning to be refunded. If the power is off there is no water. This was the situation for almost two days. When we contacted the property agent to ask for help, they switched the water over to municipality water. I cannot understand why they would not do it from the start during a power outage knowing the guests in that house is without water.

Exceptional

10.0

Superb

9.0

Absolutely loved our stay

8.0

Location and historic charm

− Items such as gas or inverters need to be installed to combat Load shedding Let customers know that water is not suitable to drink

Bad

1.0

Only the view and location.

− Everything except the view. We understand the house is an old historic building. But it needs some serious major upgrades. But for the going rate per night you can't only pay for the view. There is so much potential in it and it could be a pristine gem after its renovated completely. Fortunately for us the hosts were able to move us to an apartment that were more to our liking and preference. For that I can thank you a lot.

This is our third family visit to Whaleback but we will hesitate to return.

4.0

We love the position on the sea edge and the history and charm of the cottage. We loved looking out over ski boat beach from the deck and enjoyed braaiing. We found the kitchen well provisioned but do leave more than one cleaning pill per day for the dishwasher. We have stayed here before and had memorable family times and we recaptured memories.

− We were disappointed there was no active alarm system - clearly it was available in the past. We believe given the iconic nature of the cottage there should be a greater focus on bathrooms for 13 beds. There is only one shower and it is poorly tiled including missing floor tiles - with minimum cost this could be upgraded. With powercuts there is no facility for hot water - the heat pump should have a bypass method for hot water. The worst problem by far is the smell of sewerage coming down the cracked pipe in the hallway next to the kitchen. It was offensive and we worried about seepage. There were only 4 of us in the house and would be concerned if the full complement of people stayed using the toilets. Also there is a major leek in the roof of the kitchen when it rains. On the verandah deck we would have loved more comfortable chairs. We feel more attention to maintenance is necessary for the price we pay.