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A deeply upsetting stay due to the host’s hostile and accusatory conduct.

1.0

Nothing

− We had a very upsetting and hostile reception from the host. On arrival, he asked me, “Can you speak English?” I found this deeply offensive and, given the manner in which I was subsequently treated, I felt there was a discriminatory element to his behaviour. The host also challenged us for arriving at approximately 8:30pm, despite the confirmed check-in window being between 3:00pm and midnight. Although we had previously asked whether an earlier check-in might be possible, we were under no obligation to arrive early and remained within the advertised check-in period. He also criticised us for only recently mentioning the car, even though the listing advertised free private parking. A further uncomfortable incident arose when my six-year-old daughter accidentally tried to open the host’s wife’s car because it looked similar to our own vehicle. The host later demanded an explanation and referred to having video footage. I immediately explained that it was an innocent mistake by a young child, but the manner in which he raised it made it appear as though he was suggesting something more serious or deliberate. His approach was abrupt, accusatory and completely disproportionate. I accept that my children were accidentally omitted from the original booking. I explained that this was a genuine mistake, but the host accused me of being “in denial” about not having added them to the reservation. I contacted Booking.com, who confirmed that there were no additional charges for the children. This supported my explanation that I was not attempting to avoid any cost or obtain a financial advantage. None of these matters justified the intimidating, disrespectful and confrontational way in which the host spoke to me and my family. The entire experience made us feel extremely uncomfortable and unwelcome. I have submitted a formal complaint to Booking.com regarding the host’s conduct.

Loved it!

9.0

Had a really lovely stay here, Dave was very welcoming and friendly. If there was anything we needed, Dave’s communication was amazing. The apartment was clean, comfortable and has everything you need, we will definitely stay here again in the future.

− We only had a slight issue with the tv channels as the basic channels disappeared so we were limited in what we could watch but this did not affect our stay or our overall happiness of the place :)

Guest review

10.0

dave and chris are excellent hosts, made us feel very welcome ( even when we arrived pretty late due to my van breaking down) The flat was very clean and had everything i needed Its a great area to stay with a subway a few minutes walk away. I would definitely stay again :)