Murrieta Hot Springs Resort♡

Great couples get away

10.0

A perfect romantic getaway. Stay for the night and you can experience the resort is stillness, feeling like you have it all to yourself.

Dislike/like the place

6.0

We came here for Christmas vacation to enjoy some alone time together without having to worry about family. Almost everything was wonderful. All the staff we interacted with were kind and helpful from the front desk help to the bartender. However, our biggest gripe was that part of our overnight amenities included unlimited robe and towel exchange. We requested for a change twice; once in the morning and second in the afternoon. We waited half an hour in the morning which was fine; it was probably due to people checking out, inventory check, etc. However, the second time, we waited 4 hours. We called the front desk, went into the bathhouse, and returned to the front desk. We finally got the robes and towels changed out. As much as we love everything else and want to come back again, we felt like the towel and robe exchange is keeping us from doing another overnight stay since it was an amenity we were not able to easily access despite its inclusion. But we love it so much that we are also considering getting our own bath robes and bringing it to not deal with the exchange. Hence, the 3-star rating.

5+ stars!

10.0

Hubby and I went here for our 4 year anniversary. This time we reserved one of the hillside soaking suites and it did not disappoint. Spent basically the whole entire day in the tub. The staff on site is lovely and very attentive to our needs. Plan to make this a yearly tradition. Thank you for such a beautiful stay!

Great experience/ Ahnee is my favorite💕

10.0

Ahnee is a great waitress and very friendly. I was in the resort business, so I know. She is always kind, helpful and full of joy!

nickel and dimed at $600/night

4.0

When you’re paying over $600+ a night, there are certain standards you expect. Unfortunately, our experience at Murrieta Hot Springs fell short. All of the little things added up -- to name a few: Hotel guests should not have to pay for lockers, and a 10 a.m. checkout—especially one that can’t be extended—feels unnecessarily rigid for a property positioned as a higher-end experience. The universal hotel check-out time is typically between 11:00 a.m. and 12:00 p.m. (noon). After some initial miscommunication pre-arrival and delayed responses from the hotel management team, the front desk manager assured us that our resort fee would be waived as a courtesy. Despite this, we were still charged, and he later went back on his word. I even have two witnesses who heard him confirm the waiver. There’s nothing more frustrating than being made to feel like you imagined a conversation you clearly had. This is the hospitality industry, and the goal should be to make guests feel valued—especially at this price point. For a resort seeking positive word-of-mouth and returning customers, this experience was deeply disappointing.

Daypass experience.

8.0

We paid for Day Pass and purchased a cabana. The staff were friendly and helpful. Sydnie D , our server was great ! She is very attentive and helpful. Always checking for our needs. Love her warm smile and pleasant personality. Although food service was prompt the food was not that good. Also, pls provide good lighting in your restroom. Too dim, can’t hardly see .. unsafe and high risk for fall/injuries .