Hotels of Earth

Hotel Mousai Cancun Adults Only - All Inclusive

★★★★★ Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400, Punta Sam, MX

9.4 guest rating· 159 reviews

The five stars

Hotel Mousai Cancun Adults Only - All Inclusive holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Full-service spa, Fitness facilities and Concierge service.

Guests score it 9.4/10 across 159 reviews.

About this hotel

Experience an unforgettable escape at Hotel Mousai Cancun, where luxury meets tranquility.

Indulgent Spa Experience

Pamper yourself at our exquisite spa, offering a range of soothing massages and rejuvenating facials designed to melt your stress away.

Dining Delights

Savor delectable Italian cuisine at NOI Ristorante Italiano, or opt for 24-hour room service for a cozy in-room dining experience. Quench your thirst with refreshing drinks from our poolside bar or one of the two stylish lounges.

Luxurious Accommodations

Relax in one of our 88 air-conditioned rooms, complete with private balconies featuring outdoor hot tubs. Enjoy down comforters, premium bedding, Smart TVs, and complimentary Wi-Fi for a perfect blend of comfort and connectivity.

Don't wait—book your stay now for an all-inclusive experience like no other at Hotel Mousai Cancun!

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Rooms & rates

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Ultra Two Bedroom Master Suite

Sleeps 6 · 203 m² · King bed, 2× Double bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>1 King Bed and 2 Double Beds</strong></p><p>2187-sq-foot room, located on the top floor, furnished balcony with ocean views</p><br/><p><b>Layout</b> - 2 bedrooms, living room, and dining area</p><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), free bottled water, and dining table</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - 2 bathrooms, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Ultra Suite 1 King Bed Ocean Front

Sleeps 2 · 88 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>1 King Bed</strong></p><p>947-sq-foot room, located on the top floor, furnished balcony with ocean views</p><br/><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Suite 2 Queen Beds Ocean Front

Sleeps 3 · 88 m² · 2× Double bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>2 Double Beds</strong></p><p>947-sq-foot room, furnished balcony with ocean views </p><br/><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Corner Suite Ocean Front

Sleeps 2 · 127 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>1 King Bed</strong></p><p>1370-sq-foot room, furnished balcony with ocean views </p><br/><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Two Bedroom Master Suite

Sleeps 6 · 203 m² · King bed, 2× Double bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>1 King Bed and 2 Double Beds</strong></p><p>2187-sq-foot room, furnished balcony with ocean views </p><br/><p><b>Layout</b> - 2 bedrooms, living room, and dining area</p><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), free bottled water, and dining table</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - 2 bathrooms, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Suite 1 King Bed Ocean Front

Sleeps 2 · 88 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>1 King Bed</strong></p><p>947-sq-foot room, furnished balcony with ocean views </p><br/><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Two Bedroom Corner Suite Ocean Front

Sleeps 6 · 215 m² · King bed, 2× Double bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>1 King Bed and 2 Double Beds</strong></p><p>2316-sq-foot room, furnished balcony with ocean views </p><br/><p><b>Layout</b> - 2 bedrooms </p><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - 2 bathrooms, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Ultra Corner Suite Ocean Front

Sleeps 2 · 127 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>1 King Bed</strong></p><p>1370-sq-foot room, located on the top floor, furnished balcony with ocean views</p><br/><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Ultra Suite 2 Queen Beds Ocean Front

Sleeps 3 · 88 m² · 2× Double bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>2 Double Beds</strong></p><p>947-sq-foot room, located on the top floor, furnished balcony with ocean views</p><br/><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Ultra Two Bedroom Corner Suite Ocean Front

Sleeps 6 · 215 m² · King bed, 2× Double bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom
  • Free WiFi

<p><strong>1 King Bed and 2 Double Beds</strong></p><p>2316-sq-foot room, located on the top floor, furnished balcony with ocean views</p><br/><p><b>Layout</b> - 2 bedrooms </p><p><b>Relax</b> - Outdoor private hot tub</p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 50-inch Smart TV with digital channels, pay movies, Smart speaker</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, and bed sheets </p><p><b>Bathroom</b> - 2 bathrooms, slippers, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Amenities

  • Free WiFi
  • Full-service spa
  • Fitness facilities
  • Wheelchair-accessible on-site restaurant
  • Snack bar/deli
  • Beach towels
  • Beach umbrellas
  • 24-hour front desk
  • Accessible airport shuttle
  • No accessible airport shuttle
  • Accessible shuttle
  • Airport transportation - drop-off (surcharge)
  • Concierge service
  • Elevator
Show all 22 amenities
  • Gift shops or newsstand
  • No accessible shuttle
  • Outdoor furniture
  • Porter/bellhop
  • Proposal/romance packages available
  • Rooftop terrace
  • Smoke-free property
  • Well-lit path to entrance

Location

© OpenStreetMap contributors

Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400, Punta Sam, MX

What guests say9.4159 reviews

+ Luxurious stay+ Beautiful property+ Excellent service− Shuttle service issues− Limited dining options outside the resort
Cleanliness9.3
Service9.8
Location9.3
Room Quality9.8
Amenities9.3
Value for Money8.8

Leave you stranded at airport

2.0

We pre booked airport transportation with the hotel and had emails from them telling us to expect delays at the airport since they are extremely busy and be patient. Have a beer at the bar as the shuttle wait could be 30 min once we check in. We provided our flight info. Coming from Canada we had freezing rain and heavy snow. Our flight was delayed approx 1 hour due to de-icing and snow. They are supposed to check when our flight lands to know when to expect us. Going through customs and baggage took 1 hr and 45 min max. Get outside to where we are to meet our shuttle and they aren’t there. I call the hotel concierge and they told me that we were late and that we are on our own to get to the resort. Worst customer service ever. $160 taxi ride. Because who books a taxi last minute. Super expensive and crappy car. Worst start to a vacation ever

900geofft · 2026-01-02

Honeymoon

10.0

My husband and I had our honeymoon mousai and we were immediately amazed by how beautiful it was with the artwork! Our butlers Marcos and Rubisel went above and beyond to ensure our stay was as luxurious as possible!

L7718NFmaryb · 2025-12-29

The most relaxing week!

10.0

We spent about a week at the hotel Mousai last week and loved EVERY SECOND. Beautiful property. Excellent staff. Really lovely week of relaxing. The hotel wasn't at full capacity so had our pick of chairs, and tried all the pool and the sea front. We loved the rooftop pool as the food up there was so good and Juan took amazing care of us knowing what we liked drinking and would make a+ suggestions and bring us samples. The beach side pool was also spectacular and Yamil would go out of his way to make sure we were comfortable and had everything we needed. They were both so fun to talk to and really went above and beyond every day. Those two particularly stand out as some of the best resort staff I've ever worked with. We went to the spa and it was DIVINE- the hydro therapy with Roman was so well organized and he was so funny and personable, and my massage therapist Victoria was one of the best i've ever worked with. The rooms were so big and beautiful and the best patio in Cancun. They were really quiet even though we were right over the breakfast restaurant and the housekeepers do an amazing job keeping it clean. Beautiful beach north of the hotel zone and really close to the ferry to mujeres if you want to leave the resort (we did not). The only downside of this resort was if you wanted to go to a restaurant that wasn't at the mousai (which was most of them) you had to go to the ajoining property which was such a different vibe (loud screaming kids on ipads etc) and it was pretty jarring. Maybe if we could get room service from those restaurants or if there was a way to make a mousai night there it would help - eating a nice steak and having a kid throw a ball at your head was not my favorite memory. Overall the MOusai was so so so good and no complaints and we can't wait to come back.

EPundertheSea · BEND, CENTRAL OREGON, OREGON · 2025-12-26

A great experience

8.0

Nice experience. The food options could’ve been better, but overall a good experience. My butler Alexa provided excellent service and made sure my stay was amazing. The rooms and resort are absolutely beautiful. I look forward to coming back again.

ninaaT4718NS · 2025-12-23

Wonderful Vacation

10.0

The team at Hotel Mousai Cancun was truly great. Having stayed at both properties—Puerto Vallarta and Cancun—we couldn’t help but naturally compare the two experiences. The focus of this vacation was pure enjoyment and relaxation. While the stay ultimately delivered on that, our arrival began with a bit of disappointment related to transportation and the check-in process. The attempt to schedule us for a timeshare presentation was especially discouraging. As a Travel Agent, I consistently hear feedback from clients and monitor industry forums and I can honestly say I’ve seen very few positive experiences related to timeshare ownership. Wanting to use our well-deserved vacation time for a presentation was unfortunate. If you would like to bring me back on your dime, I would be happy to attend—until then, I’ll pass. Thankfully Alexa Carrillo, our amazing butler, quickly shifted the tone of our stay. She reminded us exactly why we came: breathtaking views, a spotless suite and true luxury. Alexa is easily one of the best butlers we’ve had throughout our travels—professional, attentive, and genuinely exceptional. Another standout was Maryann at the rooftop bar, who was warm, welcoming, and extremely attentive each day. While the service was excellent, the drinks themselves were disappointing. I shared this feedback with her and she made every effort to accommodate us. Unfortunately, the bar offerings leaned heavily toward juice-forward cocktails rather than a well-balanced, relaxing poolside beverage experience. Tipping was never an issue—we believe in showing appreciation—but ultimately I adjusted my expectations. Despite this, the service consistently exceeded expectations, even when the bar options did not. The restaurant teams across the property were extremely pleasant. Some meals were average, while others were outstanding. Bre, Jose, and Herberrito at Nao quickly became our favorites—exceptional service and energy. The expanded restaurant options at the Cancun location were a major win and truly exciting compared to the PV property. Will we return? Absolutely. The key will be choosing the right timing and the best promotional offer. We travel often, and Hotel Mousai has officially become one of our favorites among our travel choices. Thank you for hosting us—We See You!

Trip57030403095 · 2025-12-23

Amazing!

10.0

To sum it up in one word AMAZING! The esthetic is modern luxury. The view is everything! The service is incomparable! Everyone should experience this at least once (or as often as possible)!

G4705LMdianek · 2025-12-20

Hotels of Earth · questions

Is Hotel Mousai Cancun Adults Only - All Inclusive really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Guests under 18 years old are not permitted at this adults-only property.

›Pets

Pets not allowed

›Pets

Service animals not allowed

›Covid

Property does not offer onsite COVID-19 testing

›Guest type

Caters to adults only

›General

Private host property

›Health & Safety

Property does not require health documentation at check-in