Casa UwU, Chacahua Oaxaca♡

Guest review

1.0

− Huge scam!!!

À fuir !!

1.0

Nous n’avons pas pu aimer grande chose car lors de notre arrivée : Bruit de tracteur qui détruit l’ancienne piscine, Pas d’eau Pas d’électricité Nous attendons ce jour un remboursement de notre séjour car nous avons dû quitter l’établissement à 21:00 faute d’électricité et d’eau. Le restaurant (enfin ce qui fait office de restaurant) était fermé (on ne sait pas trop au vue des cartons et des de chats se trouvant par terre) La personne qui nous a accueilli était sympa mais n’a pas trop forcé pour trouver une solution : nous sommes arrivés à 14:00 et à 18:45 nous avons demandé quand est ce que l’eau et l’électricité allaient revenir, nous avons eu une réponse vague et peu engagée de la part de le réceptionniste qui n’a finalement jamais trouvé de solution.

− Tout L’emplacement perdu trop loin du village qui n’a aucun intérêt Le transport mis en place par l’hôtel qui nous a coûté 100€ l’aller retour ce qui est hors de prix pour 10 min de barque et 20 minutes de voiture. Nous n’avons pas pu dormir dans notre chambre et non villa comme évoqué par le site car ceci n’est absolument pas une villa mais plutôt un bungalow car nous n’avions ni eau ni électricité !! Nous comptons sur booking pour faire valoir nos droits et notre remboursement compte tenu de la prestation pitoyable !

A misleading and disappointing stay that did not reflect the listing, price, or condition of the property.

4.0

− We left this stay feeling genuinely disappointed and misled. If the hotel had been transparent about its current state and what was actually on offer, there is no way we would have chosen to stay here. The reality simply does not match the listing or photos. The property felt abandoned, as if management had given up. There was no real sense of a functioning hotel — no atmosphere, no presence — just one woman, Sandra, doing everything: cooking, cleaning, reception, guest communication. She worked incredibly hard and we felt genuinely sorry for her being left to carry the entire place alone. Several things advertised were not accurate. There are not two restaurants — there is barely one, and that is just Sandra - the Japanese chef left months ago and is not coming back. The pool is not “unusable” — it is complete wreckage. While it’s understandable that they may not have the funds to rebuild it after the hurricane, there has been no effort to make the area safe or presentable. There was debris everywhere, with exposed wires and metal coming out of the ground. It’s a serious health and safety hazard and a huge eyesore. We were only told about the pool situation after we explicitly asked the night before, prompted by seeing recent bad reviews. This should have been disclosed upfront. The property overall feels tired and deteriorating. Everything is old and on the verge of breaking. During our stay, part of the wooden deck broke, leaving exposed nails — unsafe and concerning. The overall impression was of a hotel slowly dying rather than one being actively and responsibly run. What didn’t sit right at all was the pricing. Casa UwU appears to be charging some of the highest prices on the island — certainly among the highest we saw — yet is in noticeably worse condition than many other options, including nearby hotels, hostels, and even locally run cabanas. It felt particularly unfair given the level of misrepresentation and the lack of basic upkeep.

Guest review

9.0

La atención personalizada es magnífica.

− La ubicación es complicada después de las 5 pm.

Nice but with room for improvement

7.0

The property is itself beautiful and the location - beach , laguna is perfect. The villa is also nice with a good bath and a wonderful view

− It felt a bit abandoned! Sandra and her daighter we’re really nice but they we’re the only staff in our stay and sometimes we felt the service could be better- one of the days we wanted to have lunch and there was no one at the hotel when we got here - they ended up improvising ! We we’re the only guests during the stay and there was also no staff staying during a night which also felt a bit unsafe Also they say there is a japonesa menu but that s not true , also the Wi-Fi was not working and we used the one for the hotel next door! In general the expectation vs reality was not the best and for the price we payed I think the arrived should be better

The stay at casa Uwu was truly relaxing and aesthetically pleasing

6.0

Everything was exactly as described, the amenities were amazing, the views were incredible and the customer service was top tier.

− ONLY the queen size bed because I’m used to Cali king but it was such a small inconvenience that did not affect my rating at all