Hasbrouck House

Great stay, a let down that we weren’t able to enjoy the hotel.

8.0

We had a wonderful stay at the hasbrouck house in the carriage house. The room was perfect- clean, large, quiet and was stocked with everything we needed. The staff was nice and accommodating. The only negative about our stay is that it was not told to us when booking that they had a wedding onsite the same night- which caused the restaurant and bar to be closed to guests. One of the reasons we picked Hasbrouck was because of the restaurant Butterfield. We were very bummed that after a long day of driving, we had to drive off property for dinner and drinks. We wish we were able to enjoy the hotel more.

Guest review

6.0

To put my reactions in context, we were at HH for just one night that was unseasonably cold and rainy, so could not take advantage of the resort's amenities. BUT . . .we had reserved what turned out to be a 3d floor room up two flights of very narrow stairs. No one offered help with luggage. A night table lamp was missing a bulb, which we brought to staff's attention, but no replacement was brought up. The room itself was tiny. The online photo shows it with a small desk and reading chair. The room actually had neither, and I felt at some risk for hitting my head on the ceiling. All in all, it just wasn't worth what we paid for it.

Guest review

4.0

ordered a suite paid close to 900 to 1000 rooms was not cleaned trash not emptied bathroom not cleaned had to ask for toiletries cold water showers sunday absolutely awful assistant general manager no reasonable comp and senior me never reached out for this awful customer service i will not recommend or stay here again

Guest review

10.0

Great getaway property. We checked in for two nights, and stayed in a building with kitchen/2 bedrooms, which was great for our needs. We spent time in the property relaxing at the beautiful pool, sauna, and had a fabulous dinner at Butterfield. Played some shuffleboard, pool and video games in their clubhouse - very laid back vibe and perfect for a couples weekend. Great food options off property in the area, and my partner was able to get in a quick nine-hole game of golf at a nearby course.

Hasbrouck House was disappointing!

2.0

My daughter and son-in-law's wedding was held at the Hasbrouck House in Stone Ridge, New York, in November 2024. It was such a disappointing event that I felt it was important to document our concerns in hopes of preventing any bride and groom from having a similar experience. Property Maintenance and Venue Conditions: From the moment guests arrived, the lack of attention to property details was glaring. These seemingly minor details contributed to an unprofessional appearance that was inconsistent with the standards expected of a wedding venue. Guests encountered non-functional TVs in several rooms and found a piece of gum stuck to a chair. There were burnt-out light bulbs in the string lights, and tables and floors were not properly cleaned. For a wedding, these initial impressions matter and unfortunately set the wrong tone.The cocktail tables were draped with ill-fitting tablecloths, and fold-up tables in the reception area had exposed legs.The walkway lights were not operational, which affected the ambiance, convenience, and safety for older guests moving between locations. Despite booking the venue exclusively, the inadequate signage allowed uninvited guests to wander into our private event spaces on both Friday and Saturday. Food and Beverage: The food service was severely lacking. • Friday Welcome Reception: This was one of the few positives. We appreciated the well-executed bar service, but the bartender was unaware that it was supposed to be a consumption bar. On Monday after the wedding, I was charged $4,000 on my credit card for the cocktail party, but it remains unclear how that amount was calculated. • Saturday Breakfast: Breakfast service on Saturday began 30 minutes late. Several items were missing and not replenished, leaving guests with limited options. • Saturday Cocktail Hour: We were missing specific appetizers, which had been deliberate choices by the couple. The absence of these items was disappointing and diminished the experience we had planned. • Wedding Reception Dinner: o Delayed and Disorganized Service: Meals were served inconsistently, with some guests receiving cold entrees while others waited nearly an hour longer. This delay cut into the planned dancing time, leaving only 30 minutes for the couple to celebrate on the dance floor. o Quality of Entrees: The entrees did not resemble the selections presented at the tasting. Meals looked unappealing, portions were small, and several guests found their dishes inedible. o Dessert Disruption: Dessert was not the same as what we tasted earlier. Coffee was not served until close to the end of dinner; if it hadn't been mentioned, it likely would not have been served at all. • Saturday Afterparty Snacks: The quality of afterparty snacks was inconsistent. • Sunday Brunch: The brunch was significantly delayed by over 60 minutes. Kitchen and Staffing Issues: The venue's kitchen was clearly under-resourced and appeared unprepared for the event. • Despite assurances that the chef from the tasting would prepare the wedding meals, it felt as if a different chef had handled the event based on presentation and quality. • Servers did not serve the bride and groom first; food was delivered one plate at a time to various tables. The last table did not get their food until 9pm which we had to rush them to eat. The entrees came out 45 minutes after the salad. • As a result of the delay the bride and groom only had 30-40 minutes of dancing and feeling like they couldn’t let loose after the first dances and not being able to get to the first dances until after 9pm. After the wedding, I had a conference call with the owner of the Hasbrouck House as well as the Hasbrouck House management team which were nowhere to be found during the wedding weekend. The owner agreed that a refund was appropriate. After 7 months of negotiations a small refund was received. I encourage you to consider my comments if you are thinking about the Hasbrouck House for an event. Be sure to ask questions and address the concerns I outlined.

Peaceful getaway

8.0

My DH and I stayed here for two nights. It was a lovely hotel and we were given room number 10, which had plenty of space and a nice bathroom. The room we stayed in was Considered a loft room so our ceilings were angled. We aren’t very tall people so it didn’t bother us, but I imagine it would be a problem for someone who was tall. There was no mini fridge so we had to go out/text staff to get any cold drinks. Everything in the room was clean and comfortable. The bed was loaded with pillows, and there were extra blankets and pillows in our walk-in closet. There were no dressers to unpack, but plenty of hangers to hang things. The room was comfortable temperature wise. At check in, we had to wait for someone at the front desk, but once they showed up, they explained all the amenities and where we could find them. There was a shuffleboard court and a bocce court and the supplies were right there, however, the area needed a little bit of sweeping and maintenance on the first night. By the second day, it was ready to go. We took the path to the lake, and found the area to be peaceful but buggy. The lake is gross with algae, but there are plenty of chairs to sit and just enjoy the quiet. We were very disappointed with the pool as something must’ve happened to the filters because it was green and the fence was locked. We were looking forward to using it. Our package included champagne at check in and massages. We had to remind them about the champagne but it was in our room the next day. They could not accommodate a couples massage so we booked two single massages. The masseuse was professional and courteous. We did not have to worry about tipping, because that is included in the invoice that he sent over to the hotel’s billing service. I am a bit worried that the front desk didn’t understand that we had booked/paid for the massages ahead of time so we will have to keep looking at our bill to make sure that we weren’t double billed. The front desk seemed confused by some of our requests. We had dinner and a breakfast at the Butterfield which was very good. The service was accommodating and prompt, and we were pleased by our meals. Our second night we went off the property for dinner, but when we returned, we took our champagne out by the fire pits that were already burning. We were visited by three different staff members to bring us water, put logs on the fire, and to check on us. All in all, I found this to be a peaceful weekend on a lovely piece of property. There were several managers visiting on the second day of our stay and there was a noticeable improvement in the staff’s attention to the property and guests. It’s obvious that the staff is continuously trying to improve services and take care of guests.