Unity Hotel - No Parking & Rooms Are Upstairs♡

Guest review

10.0

Al

DO NOT COM HERE 🚨ROACH 🪳 INFESTED AND PREJUDICED SCUM LORD MANAGERS

1.0

This report details a formal grievance regarding a highly unsatisfactory stay and the subsequent failure of customer support to provide an adequate refund. The experience involved a hostile environment, substandard living conditions, and an insulting resolution from the booking platform. Upon checking into the reserved room, an immediate inspection revealed that the essential heating and air conditioning unit was non functional. When assistance was requested, the host's response was unprofessional and aggressive; she reportedly screamed at the guest, stating they should never return. Although a third party eventually restored the unit's function, the initial interaction established a deeply unwelcoming and volatile atmosphere. Beyond the equipment failure and verbal hostility, , the property failed to meet basic cleanliness standards. The presence of a pest infestation (specifically cockroaches) and overall poor room maintenance posed significant health and safety risks. These factors led the guest to immediately request a full cancellation and reimbursement, which the host flatly refused before terminating the conversation by retreating indoors. The guest promptly contacted Booking.com customer service to escalate the matter and request a supervisor's intervention. Despite a representative attempting to facilitate communication, the property owners refused to answer the phone or respond to inquiries. This lack of cooperation from the host further complicated the dispute resolution process. The platform initially stated they could not take immediate action without extensive proof of the hygiene issues and the hostile environment. Following a brief investigation period, the final resolution offered was wholly disproportionate to the grievance. The full cash payment of $171.75. The remedy from booking.com $15.46 The offer of a 9% refund in the form of store credit is an unacceptable response to a situation involving verbal abuse and unsanitary...

− Everything sleeping 🛌 with roach 🪳 after roach 🪳 after roach 🪳 everything dirty homeless people and addicts stay here The scum lord management was the worst

Worth it for at least one night, if you stay in. lol

6.0

Staff was friendly and accommodating.

− The remote did nothing, they had some weird HDMI setup that didn’t work lol so we didn’t have TV. Not a huge deal about that, but the area was sketchy!!!

You get for what you pay for

1.0

Nothing

− Everything there was cockroaches in my room. Restroom was super dirty. The only thing that was good was the AC unit and the TV

Nice hotel for the price

10.0

Clean