Anook Hotel Ilsan♡

SCAMMERS, make you pay additional fee for weekend upon arrival.

1.0

Nothing.

− I booked 9 nights here in advance, all paid. I arrived to check in and the receptionist said "Oh by the way we charge an extra 50,000 KRW per weekend, so please pay 150,000 KRW." I said I hadn't seen that when booking and he admitted that they don't mention it on Booking.com. He said if people book through the Korean app they are alerted by text, but I said that is irrelevant since I didn't get the prior notice. I then said I would like to cancel in that case as the terms of the contract are different to those I initially agreed and paid for. He said I'd have to sort that out myself via Booking.com since "you're the one who wants to cancel, not us." I said "No, I didn't want to cancel on the original terms but you changed the terms. It is your default and I am just rescinding the agreement." I started loading up the Booking.com customer service and he said that this one time they would waive the 150,000 KRW since they failed to notify me beforehand. I told him I wanted the cancellation and in the end he gave me a free cancellation but it was a really negative experience. I didn't want to stay there at all because if they're going to suddenly impose additional fees on me once, they're likely to do it again. Would not recommend.

Guest review

8.0

깨끗함

Guest review

9.0

房間竟然有按摩椅，對於剛看完travis scott演唱會的人，真的就救命稻草，床很好睡，也很安靜，附近很多好吃的，有看演唱會的話，會考慮再來住!

− 床架的邊角蠻尖的，建議做保護包覆措施，另外房間有鞋拔就更棒了。

Close stay to Goyang Stadium

7.0

The room was quite spacious, the bed was quite firm and the room had a dining table with 2 chairs, a desk, fridge (with free bottled water), kettle, hair dryer, toiletries, slippers, bath robes and a big tv. The bathtub and toilet were good and the air conditioning worked very well. The location was also close to lots of restaurants and convenience stores. Tanhyeon station was about 5 minutes walking distance from the hotel- there are also buses that run toward Goyang stadium which take about 15 minutes (or 45 minute walk). This is a good option if you want to stay close to Goyang stadium for concerts, as it is accessible by bus and train. The staff of the hotel were nice, and they also tried to communicate in English with us, which we were very appreciative of.

− The room looked clean, but there was lots of small trash and dust behind the desk that is beside the bed. The bathroom also had some stray hair that was missed in cleaning. The cleanliness of the room could be improved.

Exceptional

10.0

The manager is super helpful (young man). He helped me to book taxi because im late to concert venue. Thank you very much.

Exceptional

10.0

Everything was so good, I already wanna go again!