Fomento by Wynwood House

Modern apartment in a great location

9.0

Fantastic location, only minutes walk from Plaza de España metro and the Gran Vía. A decent size apartment throughout, and the management team were quick to respond to any queries.

− The air conditioning was a bit tricky to manage (though the management team arranged for someone to come and help). The skirting near the shower was worn and could do with replacing.

Really lovely stay in a great spot. We were close to everything. Great communication with the property. We had everythin

9.0

Lovely appartment in a great location. Very clean comforts beds we had everything we needed

− We were unsure how to use the air conditioning but the property was great, tried to control remotely then had someone come and show us how to use it properly straight away. We did nog receive the information for getting in to the property, but this was also rectified immediately after calling them. Overall nothing really to complain about

Excelente lugar, pero 40min de espera para la entrada

9.0

Perfectas las instalaciones y el personal super amable.

− La entrada fue terrible porque nos hicieron esperar 40min porque al parecer no podían rastrear el pago, lo cuál fue muy tonto de su parte porque la comunicación fue a través de la plataforma de booking. Era imposible que no pudieran saber si se pagó.

Guest review

7.0

Beds are comfortable, quiet and a good location. It stayed relatively cool despite having no a/c. A good place to study if you are in a group or family.

− It was advertised as having a/c but didn't. Quality of the flat were broken or what I would call renters grade (shortcuts).

If you are sensitive to light, noise, or cooking smells, I would highly recommend staying elsewhere

1.0

The location is excellent, and we appreciated being allowed to check in early. The apartment is attractive at first glance and photographs very well. I also appreciate that, after Booking.com intervened, the host agreed to refund most of the reservation (would´ve been 5 nights in total), which allowed us to relocate after the problems could not be resolved.

− Unfortunately, our experience was very different from what we expected. The main issue started immediately after check-in. The blackout blind on the skylight directly above the bed was broken and could not be closed. We reported it right away. Because it was spring, sunlight was shining directly onto the bed from around 5 a.m. Another window had no blackout blind at all, so the room never got properly dark. We had booked five nights, but after the 1st night we were already waking up much earlier than planned and feeling tired. The apartment also had no sound or smell insulation at all. We could hear the neighbors as if they were inside our room: conversations, TV, a young child, and other noises that should never be audible through a wall. We could also smell everything they cooked, from morning toast to heavy fried food in the evening. Instead of repairing the broken blind, the solution they gave was placing a blanket on the outside of the skylight, literally on the roof, with part of it hanging into the room (!). It reduced the light, but the next day it rained, so the blanket became soaked and water started dripping into the room. We asked again to be moved to another apartment but were told none were available and that the skylight could not be repaired because it was a holiday. There were several other maintenance issues: a loose bathroom faucet that needed repair, a worn and dirty carpet and sofa, a missing smoke detector (only the mounting bracket remained), and remote controls that shared a single set of batteries, forcing us to move them between devices. Because the issues could not be resolved, we had to find another hotel and move our luggage during our trip. This cost us several hours and caused a lot of stress. Unfortunately, it happened on my birthday, which was the reason for the trip. Only after Booking.com intervened did the host agree to cancel the remaining nights. We were still charged for 1 night and a cleaning fee (more expensive than booked).