Grand Plaza Badr Al Maqam♡

Guest review

10.0

Very nice service and amazing peoples

Great stuff guys.

10.0

Amazing location. Staff were helpful and friendly. The cleaner was very kind and helpful especially that i had a baby with me who loves to make mess but the the cleaner would always quickly come to clean up. Only issue was the elevators. But the manager has told.me they are working on this. So i will be back iA Very appreciated

Guest review

6.0

Ppl were smoking in hallways and rooms

Guest review

4.0

Room service staff is very rude and bad. No respect for the guests. They don't know how to talk to the guests. Reception people never solved the problem. Never cleaned the rooms. I will never recommend my friends and family for this worst hotel ever.

Guest review

2.0

I had the unfortunate experience of staying at Badr Al Maqam Hotel in Madinah, which was advertised as a five-star property. However, this hotel doesn’t even come close to meeting the standards of a one-star establishment. The overall experience was appalling, and I would strongly caution anyone considering staying here. Cleanliness and Hygiene The state of the rooms and bathrooms was shocking. The bathroom was filthy, with visible grime, broken fixtures, and a pervasive bad smell. The condition of the bedroom was no better. The bed linens and pillows were dirty, with strands of hair from previous guests clearly visible. It was disgusting and left me questioning the hotel’s commitment to even basic hygiene. Staff Behavior The front desk staff were incredibly rude and dismissive. They displayed no professionalism or willingness to assist guests. Any inquiries or concerns were either ignored or met with hostility. Their attitude showed a complete disregard for guest comfort or satisfaction, which added to the overall unpleasantness of the stay. Booking and Security Issues To make matters worse, the hotel frequently cancels bookings without any prior notice, causing immense stress and inconvenience. The atmosphere of the hotel felt unsafe and unwelcoming. The dimly lit corridors and lack of proper security measures contributed to a sense of fear and unease.

Not worth the rate charged

4.0

This is 2 star motel according to the North American standards. However the plus is it's proximity to the Masjid Al Nabwi and specifically the women’s section. Elevators were terrible as they were small and always busy around prayer times. Breakfast was decent but primarily had asian dishes. Room was crammed, furniture and facilities were dated. Shower area didn’t have a glass door so all the water came flowing out to main washroom where there was no means to dry it out except for putting the extra towels down. Also sometimes the washroom had a smell. I would suggest either looking around or paying extra to stay somewhere else. It’s not like this place was cheap, I paid approximately $250/night for 4 nights