Shose Farmhouse Chalets & Campsite♡

A great place to stay, where the farm supports the restaurant.

9.0

The staff were excellent. They went out of their way to answer all of our questions. They prepared meals for us for when we went on a Kilimanjaro trek.

− The baths on the balconies were a bit exposed. If there was a privacy screen on the side, it would definitely be something we would have made use of.

Guest review

9.0

Superbe hôtel avec vue sur le kilimandjaro, les chambre sont confortable, je recommande vivement

My experience was totally horrible.

1.0

Nothing.

− Unfortunately, this was my worst accommodation experience to date, and we ultimately did not stay at the property. Several days before our arrival, I informed the property that our flight would arrive at approximately 11:00 p.m., and they confirmed that a driver would be available to pick us up. On the morning of our arrival, I sent a reminder but received no response until almost 9:00 p.m., when I was suddenly informed that our room was unavailable because the previous guest had reportedly been involved in an accident at the mountain and could not check out. We were told we would be placed in another hotel for the night and moved back the following morning. This was extremely unprofessional. Check-in was from 2:00 p.m., so why was I only informed at almost 9:00 p.m., knowing I was arriving at 11:00 p.m.? The alternative hotel was not even named initially; I had to ask for the details, and after checking it, I clearly stated that I did not wish to stay there. Guests choose accommodation based on their own preferences, not simply price, and I should not have been expected to accept an entirely different property at the last minute. Despite declining the alternative, there was still pressure through the driver for us to go there. We also overheard conversations suggesting that the property may have been overbooked, although I cannot independently confirm this. We eventually had to find alternative accommodation ourselves late on a Friday night, when many suitable hotels were already fully booked. We also ended up paying US$80 in unnecessary transport costs after being driven toward the property and then having to return almost to the airport area to find somewhere else to stay. Given that this situation arose because the property could not honour our confirmed booking, the professional thing would have been for them to absorb this cost, but no such offer was made.

8/10

9.0

Very good

− Breakfast

מושלם !!!!

10.0

זה המקום הכי יפה שיש בקלימנגארו !! התמונות בבוקינג לא מתארות מספיק טוב את היופי של המקום. הנקיון מעל ומעבר, השרות ברמה הכי גבוהה שיכולה להיות. ממלץ מאוד .