Accra Luxury Apartments at The Gallery♡

It is not value for money

6.0

PROXIMITY

− Too Pricy for such a facility

Great stay overall

8.0

The location of the property was in a great location. The property was clean and well maintained. I enjoyed the access to the convenience store and the pharmacy located on the property. Enjoyed the multiple swimming pools. I do wish the builder built the larger pool for the rooftop, but I do understand if access or safety concerns was in that decision. The rooftop pool views were great.

− This could be agent/property related; however, I did not like the option of not having enough bathroom amenities at the time of check-in and the length of one's stay. Most guests who choose to stay at a property as such, tend to think hotel amenities would be identical to a property like this or would have an abundance. Having only one bath towel was disappointing. Housekeeping supplied more towels once requested, but the initial view of just one was surprising. I went to the store to buy different towels and amenities for the bathroom. Small cleaning supplies were missing as well. I'm a neat freak, so I felt cleaning supplies outside of dish soap in the kitchen should be provided. Housekeeping also did not have a consistent schedule. I was on vacation; however, my host did not provide a time housekeeping would arrive daily. They came super early one day and late or later another day. Unfortunately, I had to decline those services often due to the inconsistent arrivals.

Guest review

10.0

The place is neat and very close to airport

Overall, this was a frustrating experience that did not reflect the standard advertised.

3.0

The apartment is new, that’s the only good thing. The breakfast is not worth the amount paid for. One meal option per menu doesn’t qualify for breakfast.

− I had a very disappointing experience during my stay. There was nothing “luxurious” about it, and it fell well below my expectations. 1. The room was not as advertised. The room I received was not the one I booked through the app. I had paid for a larger apartment with a separate lounge and bedroom, but instead I was given a much smaller room that did not match the listing. 2. I was unable to lockmy room. I experienced problems with my room key and had to wait from approximately 11:00 p.m. until 1:00 a.m. for someone to come and resolve the issue. Being left stranded that late at night was unacceptable. 3. Breakfast was poorly managed. There is no on-site restaurant for breakfast. Instead, guests have to remind the host about an hour in advance to bring breakfast, and even then you are limited to choosing just one item from the menu. I would strongly recommend booking without breakfast and eating at a proper restaurant instead. 4. Poor communication regarding check-out. On my last day, I received multiple calls and text messages reminding me to return the door card, even though I had not yet checked out. The previous night, the management had changed my room lock and instructed me to take the old key to them. It was frustrating to be repeatedly contacted over something that could have been avoided with better internal communication. 5. Housekeeping was disappointing. Despite specifically requesting that my room be cleaned on the second day, it was never serviced. What made it even more disappointing was that the housekeeper simply arranged the pillows and bedspread on an unmade bed instead of actually cleaning or making it. 6. Limited complimentary water. I was provided with only two bottles of drinking water on the first day of my stay, and none were replenished for the remainder of my visit.

All good

10.0

Everything

− Prices of drinks

Guest review

6.0

Location

− Management is poor. A good quick orientation would be helpful. Telling the customer where is where what is what who is who and how is how around the facility is a basic form of communication.