The Legacy Inn Luray Virginia♡

Home away from home

10.0

The Legacy Inn felt like home. If you're looking for a quiet getaway that's in the heart of downtown Luray then I would highly recommend them. This has been my second visit and I will be a staying again in the very near future!

Nice place, responsive support, but a few issues

6.0

The Inn is recently renovated and nice. We enjoyed our stay, but there were a few operational issues that the management needs to resolve. We have some feedback. After booking we received an email to complete an online check-in with our govt identity. However, the emails we received had the various links all merged together, and therefore clicking on them resulted in broken links. Eventually I was able to reconstruct the check-in link and manual enter it into my browser to complete the check-in. It said I'd be emailed a door code to the house and our room, but I never received those. A few hours before our arrival I called the support phone number, and someone answered quickly. She was able to send out the door code for me, and we were able to get into the building and our room without issues. When we arrived there were no toiletries at all, no soap/ shampoo/etc. I called back and again someone answered quickly, but we didn't get an answer until the next morning which told us to look in an upstairs closet. There was only 1 bar of soap left there. Other: 1. We were in the Bonnie & Clyde room, and there is a large window over the door from the lobby. The result is a lot of light shines into the room at all times. 2. The shower has no soap dish or place to set shampoo. You have to set them on the floor. 3. There are no nightstand lamps. 4. We were there the weekend before Halloween, and the building outside our window was operating as a Haunted House (not the Inns fault).

Guest review

8.0

The property was a pleasant surprise. Very clean, wonderful bed and sheets. However, the check/in process was multi stepped and laborious. This needs to be simplified!

Guest review

2.0

This is NOT an Inn! It is a short-term rental unit. You will have to sign a 5 page rental agreement to get a pass code for entry. Expedia is misleading (fraudulent) in marketing this facility. There is no staff at the facility. Minor problems with WiFi and heating system became nightmares as no one here to service guests. The staff is in another state (Georgia) and knows little about the facility. The attempt to fix WiFi took dozens of text message - including delayed responses at 2 am and 12:30 am awakening me from sleep to ask me to try something else to repair their WiFi. It never worked. I was on my own to figure out how to get the room temp above 65 degrees. This is a great location and a small room in a nice little house, but it is priced like an Inn that should have staff and service. It does not. I feel ripped-off!

Guest review

2.0

The heat wasn’t working in the room.

Guest review

10.0

Wonderful House with a big garden around, very nice, individual styled rooms and a lot of special offers.