Turtle Island Resort♡

Guest review

4.0

Turtle Island Resort promises stunning views and decent food, but my recent stay was overshadowed by persistent operational failures and disappointing customer service. Despite the picturesque setting, including breathtaking sunsets and well-prepared dishes like the fish sandwich and coconut shrimp, the experience was marred by numerous issues. The most egregious were the frequent disruptions to water supply, with faucets and showers routinely shutting off for extended periods, often mid-use. Additionally, the restaurant's chronic food shortages led to a complete lack of options for a full 24-hour period and painfully slow service, with orders taking over an hour to arrive. Moreover, the resort suffered from frequent power outages, resulting in disruptions to essential amenities such as lighting, air conditioning, and Wi-Fi. The inconsistent water temperature and occasional saltwater intrusion in the showers only added to the frustration. Minor inconveniences, such as room mix-ups, unreliable taxis, uncomfortable lounge chairs, and inadequate Wi-Fi, further detracted from the experience. To make matters worse, despite repeated attempts to engage with management regarding a partial refund to address these issues, they’ve ignored my inquiries for over a month. Their lack of responsiveness and failure to acknowledge these problems demonstrate a disregard for customer satisfaction and a lack of accountability. Proceed with caution…

Guest review

8.0

The resort was beautiful. We did though have issues with being assigned the incorrect room & waking up twice to no running water.

Not as advertised

2.0

To be honest the best thing about this hotel is the staff! It is isolated with the only way in to town being a scheduled boat ride. The food at the restaurant while good is unbelievably expensive and they did not have alot of supplies. For most of our two weeks there was hardly any other guests. The property had alot of maintenance issues and were closing down for renovations. Alot of the staff was being laid off while we were there and on the last night we stayed it was only the 2 of us and I think 2 security guards, so it did not feel safe at all! Also there was no cook and no ability to get any food at all unless we went in to town. On one boat ride back to he resort the boat had mechanical issues and an 8 minute ride took half an hour. When we brought our concerns to the manager she did not seem concerned and only wanted to stress how much money it was going to cost the resort to complete the renovations. In fact the only time that she admitted to being the manager was when we decided to leave early... even though we had numerous interactions with her and asked her what her role was at this hotel. Due to the safety concerns we decided to leave early I have tried to reach out to our concierge but have received no response. This resort although expensive is not as advertised and I feel that we received 2 star services for 5 star prices! I would not go back and would not recommend this hotel to anyone .

Guest review

6.0

This property has so much potential. Beautiful setting, lovely villas and staff that tries very hard to please guests despite many property and property management issues. We stayed in villa 4 and upon our arrival the pool was not filled but they noted they would fill, however did not share due to the pool treatment used we could not use until the next day. We had issues with setting the safe and the management noted someone would come to reset however no one showed we had to remind them to send someone day 2. Day 1 we had the power go out several times while cooking (was not out for long periods but needed to restart the cooking several times) Morning of day 2 the guest bedroom flooded due to some toilet issue which the staff promptly cleaned up and then went to get a new part (assuming this required a trip to San Pedro) before the toilet was operational again. Day 3 we were without water for several hours in the morning. Overall the water was rather salty - not a complaint as we understood we were staying on an island but in talking to other guests who had stayed there in the past they noted this was unusual. Again this property has so much potential but it does not appear the management knows how to maintain a property like this. For example tiles missing from the pool, seemed a very easy upkeep and repair issue, cushions on the outdoor seating did not match one appeared to be a replacement cushion similar in color but a smaller size, dishwasher not working..

Guest review

8.0

We love turtle island. Unfortunately, the owners are not maintaining essential things like water & water filtration. The staff is lovely and do their very best to accommodate the guest.

Guest review

6.0

Beautiful views and setting.