Adelphi Wharf Apartments by Beehosting♡

Guest review

2.0

Absolutely awful. The apartment is in a residential block in terrible condition. Ceiling tiles broken. Groups hanging around the entrance. Strong smells of illegal substances. The room smelts of mold, had holes in the wall and a 1 inch gap between the balcony door and floor meaning a lovely draft all night. Reception isn't open 24 hours so couldn't check out and then to top it off they charged my card twice and disputed doing so. Avoid at all costs.

Guest review

2.0

Disgusting!

Scammers trying to fleece you

2.0

Disgusting behaviour cancelling our booking with 5 weeks to go. Night of the oasis concert they obviously decided they could make more money than we had previously paid. Booking cancelled with no explanation but when you go on the booking.com website the apartment is still available for our dates. Obviously just out for as much money as they can- stay well clear no customer service whatsoever

FAKE PARKING PERMIT GIVEN - BOOKING.COM FULLY AWARE

2.0

We made a one night reservation through booking.com at this property. When we received the confirmation we were advised that if we wanted to park we would need to request this with the property. We did so and were advised by the property that it would be a fee of £20 cash paid at check-in. Upon arriving we paid the £20 cash and were haded over a parking permit. On the permit it showed Valid Until, Permit No, Vehicle Reg which were blank. The property wrote the date, the property name and our registration beside each. The location on the permit showed Adelphi Wharf 1 and the property wrote "A" next to that. We parked the car and put the permit on the dash board in clear view. Upon arriving home we received a letter from All Parking Service UK Ltd telling us they were fining us £100, reason being "NOT DISPLAYING A VALID PERMIT". We called All Parking Service and explained that we were guests booked through booking.com and had paid for parking and were giving the permit. However, All Parking Service told us that it was our responsibility. We went through the appeals proceedure and provided a photo of the permit which we still had and our booking details with booking.com. After several days we recieved their verdict telling us they were upholding the fine due to the permit being a photo copy and not the original! We called the Adelphi Wharf and it just range out, emailed Beehosting who never responded so called booking.com and spoke to Nathan in Customer Services who called the property. Nathan said he spoke to Sergio the General Manager who advised him to tell us to call him directly which we did. It rang straight to voicemail. We left a message and our number but no response. Last week we recieved another letter this time from ZZPS which is a debt collection agency telling us they were taking over and on top of the £100 an additional £70 admistration fee was added! We again called booking.com and spoke to Alexander who tried to call the property but he too could get no response. He then said booking.com would email the property and give them 5 days to respond and if no response booking.com would cover the cost and invoice the property. We called today and spoke to booking.com and unfortunately the Customer Service Advisor was beyond unhelpful. Having put us on hold for a considerable he told us that he could not help as it was a "Government Fine". We advised that it was not but he kept repeating this. We asked to speak to a Supervisor and he said that was him so we asked for a Manager and were told no. Shockingly unhelpful and not interested even though booking.com were still selling this property. We then called back a second time and spoke to Nouvan. She was lovely BUT again told me that there was nothing that booking.com could/would do. Absolutely shocking that a Company as large as booking.com are unwilling to help a Customer being scammed by a property they are still advertising having booked through them in good faith. We believe that what Alexander at booking.com said was true but has had a slap on the wrists for doing so as we are now being told to basically deal with it ourself with the property - even though we have said we have tried since January to speak to the property. We tried again today and once again the call was rejected. Please do NOT book this property at all and if you do, do NOT park there. The permit they are giving you is fake. This has also happened to a lady called @Gill. F who has also left a review regarding this. booking.com has let us, their customer, down badly by washing their hands of this and STILL advertising this property. Absoultly disgsusting.

Guest review

2.0

I booked this hotel as a surprise getaway for my boyfriend, and it was a complete disaster from start to finish. The room was absolutely filthy—there were cigarette burns all over the carpet, stains and marks on every wall, and the bathroom had visible mold. As someone with a lung condition, the mold and overall air quality in the room were genuinely dangerous and unacceptable. To make matters worse, the heater didn’t work, so the room was freezing. When I approached the staff about the issues, they were completely unhelpful and dismissive. Not once did they try to accommodate or make the situation right. One of the main reasons I booked this hotel was because every single picture showed a balcony, but when we got there—no balcony. Total false advertising. I would never recommend this place to anyone. Save your money and stay somewhere that actually cares about cleanliness, guest health, and delivering on what they advertise.I’m

Guest review

8.0

We were happy with our stay. Basic but clean and very good value for money. We booked an appartment at the last minute as we had tickets to a game at Old Trafford. The 2.2 mile walk to the stadium might be a bit much for some but was fine for us. Although the building itself was a liitle run down, the appartment itself was clean and modern and a fraction of the prices I saw for other accomodation. Reception was friendly and welcoming and were kind enough to waive the usual deposit. 20 pound for parking (need to pay cash up front) is a bit steep, but we didn't have time to look into alternative options.