Menjaga Bay♡

Guest review

10.0

Wonderful experience staying in this remote and exclusive hotel. The staff was incredibly nice and pleasant and the accomodation was simply outstanding.

Fabulous

10.0

Fabulous - can’t recommend this highly enough. Spa staff brilliant - food excellent and idyllic location.

Guest review

8.0

Il Menjaga Bay Resort è un posto incantevole: curato nei dettagli, raffinato e immerso in una natura splendida. La struttura è tenuta benissimo e trasmette un’atmosfera di pace e relax già dal primo istante. Il personale è sempre gentile, attento e molto disponibile: ogni richiesta viene gestita con prontezza e grande professionalità, cosa che fa davvero la differenza durante il soggiorno. Un’esperienza che consiglio vivamente è il massaggio nella spa: semplicemente favoloso, uno dei migliori mai provati. Un altro punto di forza è la libertà di potersi godere le attività acquatiche senza restrizioni: snorkelling e kayak sono sempre a disposizione e permettono di esplorare una barriera corallina bellissima, a pochi passi dalla spiaggia. L’unica nota dolente riguarda la cena della prima sera: nel piatto del mio ragazzo, insieme al cibo, abbiamo trovato un insetto piuttosto grande (simile a un moscone). Lo staff è intervenuto subito, sostituendo immediatamente il piatto con uno nuovo, ma credo sia doveroso segnalare la questione. Da un resort di questo livello ci si aspetta una maggiore attenzione alla pulizia, soprattutto nella gestione delle verdure e dei piatti. Nel complesso resta un luogo meraviglioso che consiglio per bellezza, servizi e ospitalità, ma spero che in futuro si presti più cura a questo aspetto, così da rendere l’esperienza davvero impeccabile.

Guest review

10.0

Amazing for honeymoon or escape or get away and take the ocean suite it’s worth it.

Guest review

6.0

We booked an over-the-water villa two months in advance, requesting a front-row unit with a clear view for a romantic dinner. Instead, we were assigned a second-row villa with an obstructed view, despite the resort informing us of the assignment but not the view issue. Other villas offered better orientations and views, critical for special occasions. Disappointed, we raised the issue, but better villas were unavailable. We were offered a mountain suite for one night, misrepresented as equivalent to our villa, but it was a lower-category room with a tree-blocked view. The resort's claim that the suite matched our villa's value due to a private pool was misleading, leaving us feeling deceived. Communication with reception was challenging due to language barriers, requiring repeated clarifications. Our pre-booked dinner was overlooked until we prompted staff via WhatsApp. No escort was provided to the mountain suite, and we weren't warned about monkeys stealing items. The welcome email arrived post-check-in, and post-stay feedback was requested prematurely. Guest services, communication, and staff training need significant improvement. We had to repeatedly follow up on our requests due to apparent lack of staff management and supervision, leading to inconsistent and inefficient service delivery. However, the restaurant and bar staff were exceptional, delivering our private dinner with genuine care.

Guest review

10.0

Resort was excellent very quiet clean staff friendly smiling all the time but helpful nothing was too much trouble Restaurant was excellent Sunsets was to die for Great place to do nothing or do some excellent tours Went to see 7 Komodo dragons The cave trip was great The staff help with fishing Wouldn't say a bad word about the resort