Treehouse Hotel - At Port Lympne Reserve♡

Guest review

10.0

Great treehouse with buggy. Up early to go around the park with the buggy. Loved the clubhouse bar, toasting marshmallows over the fire. We would return, loved the animals, grounds & restaurants too!

Guest review

10.0

great family experience. Highly recommended

Treehouse Stay

10.0

Amazing from start to finish. Every single member of staff was friendly and helpful. Stayed in a great treehouse with balcony overlooking Rhino reserve. We loved the Giraffe experience and our guide Casey was brilliant.

Guest review

6.0

I should start by saying this isn’t our first break to Port Lympne. What I can’t fault is the reserve itself-the concept, especially in terms of the variety of stay options, is unlike anything else out there. However, I’ve rated this two stars because we’ve now had two back-to-back experiences where the upkeep of the facilities has really let things down. We stayed in one of the treehouses (Sidonie), and for £1,250 a night, I expected far more. Unfortunately, the double bedroom was completely unusable due to an overpowering smell of damp and, frankly, rot. It was so unpleasant we ended up sleeping on the sofa. We also raised concerns about the marble-topped dining table, which isn’t fixed in place and slides around dangerously-particularly worrying for families with young children. I have no doubt housekeeping is already aware of this issue and continue to overlook it. The overall concept is fantastic, and the buggy provided is a real game changer. The tree house could be great if maintenance was prioritised. At in this price point, Port Lympne really needs to deliver a higher standard. To their credit, the manager did acknowledge our concerns and offered us a free day ticket to return. Still, I would strongly advise avoiding the Sidonie treehouse if you’re considering a booking or ask upfront if the problems have been resolves.

Guest review

6.0

Unfortunately just a bit ‘meh’. The properly amazing but the pwrn

Guest review

8.0

Treetop is a self contained unit accessed by some very steep steps. Paid £1200 for a 1 night stay. Shower jell container in bathroom was empty. Disappointment. Access to food very badly organised. If you have not booked a restaurant reservation in the morning you will have no access to food. Told by Perry at the Babydoll restaurant that despite there being many free tables they only have sufficient food in the restaurant to meet the morning reservations and no more. This is absurd for a restaurant that does pasta dishes and pizzas. This was at 6.30pm When complained customer services on the phone said could find a reservation at the Garden Restaurant for 7.30pm but we would have to finish our meal within 30 minutes.Just unacceptable. The park itself I like as it does appear to do a good job in the care of the animals. Had a golf buggy to drive around the reserve but my wife and I did not use it as walking around on foot we preferred. All the staff were very pleasant which includes Perry who had to defend their food / restaurant policy which is unacceptable. They need to revisit this policy on an urgent basis. The food apart we enjoyed our stay