Executive Style 1-Bedroom in Kensington & Chelsea

A very stressful unacceptable experience.

1.0

− I would never stay here again. First, the key-pickup process was confusing and inconvenient. They sent different instructions by message and in a separate document, and in the end I had to collect the keys from a shop. If you’re traveling with heavy luggage, this is a real hassle. When I finally arrived, the apartment hadn’t been cleaned at all. Dirty sheets and mess from the previous guests were everywhere. I spent four hours trying to reach someone by phone before they admitted a cleaner wouldn’t come until the next day apparently because of a train strike. A strike is not a surprise; they had plenty of time to arrange alternative cleaning. I was exhausted after a long trip and just needed a bed to sleep in, but there wasn’t even a clean one available. They initially promised a refund for that night, then changed it to “covering the cleaning fee,” and ultimately never sent any refund. Overall, this was an unacceptable, disrespectful, and stressful experience. I do not recommend booking this property.

Terrible check-in experience — we were left on the street the first night

4.0

The next morning, we finally managed to check in and stayed for the remaining four nights. The apartment itself was fine — warm, clean, and had everything we needed.

− We arrived at the property at 8:30 PM and followed the instructions to find the key — but the key was missing. We immediately tried to contact the host and support, but by 9 PM it became clear that no one was working anymore, and there would be no help that night. So there we were — in the rain, late in the evening, with my pregnant wife — locked out with no access to the apartment we had already paid for. Since everything in London must be booked in advance, we had no choice but to stay in the only available hotel. It was dirty and two times more expensive than our original booking. The total lack of support on the first night was deeply frustrating and absolutely unacceptable. If you’re arriving in the evening or expect even basic reliability from the host, I strongly advise looking elsewhere.

Good, comfortable location for a short break.

7.0

Spacious and comfortable living area. Comfortable bed. Great TV. Good location, close to supermarket, cafes, restaurants and tube stations.

− Small bedroom, tiny bin in kitchen, needs a drying rack for dishes, front door constantly slamming. Bed not made on arrival, stained pillows with no pillow protectors. No mattress protector ( I only know this because the bed wasn’t made). Bulb in toiled light not working. Reported but not replaced for duration of stay.

Superb

9.0

Nice, cosy, comfortable ,spacious apartment

− A bit noisy (slamming doors from the neighbours)

Would absolutely stay there again, but a few small tweaks would make the stay even more enjoyable!

8.0

Very convenient location with Earls Court Station and 2 Underground lines easily accessible. Tesco superstore and multiple stores & restaurants nearby. Comfortable accommodation with room for luggage and hanging space for clothes. Bathroom has handy built in shelves and a sink counter to accommodate toiletries etc. Nice shower pressure with a large overhead fixture and a hand held option. Plenty of towels, soap, toilet paper & paper towels on hand.

− Some minor items - As mentioned in other reviews, a microwave would be useful and the small rubbish bin was better suited to the bathroom than the kitchen. No instructions provided regarding rubbish disposal. There were no pot holders to remove hot items from the oven and a dish drying rack would be helpful. The living room area was quite cold, but a space heater was provided. Recommend that guests carefully read the instructions and watch the videos provided regarding key retrieval.

Very good

8.0

Great location and nice comfortable flat.

− On arrival, I had to call the owner because the key did not have a flat number on it. No microwave, no bin in the toilet or kitchen.