HomeStay - B&B - Near South Boston - JFK-Umass Area♡

Guest review

9.0

Location near Metro.

− In the room there isn't a box to put dress like skirt, boxes or pill...

A comfortable and well-equipped apparment; didn't get the room I booked and missing refunds.

7.0

The apartment was very nice and well equipped with everything you might need. It was clean, the other guests were friendly, and there was coffee provided. Overall, very good value for money considering the Boston area.

− I had booked a room with a private bathroom several weeks in advance, but the night before my long trip from Europe to Boston, the owner informed me that the private bathroom was no longer available — a message I only saw in the morning. I was offered the choice to cancel or to accept a shared bathroom with a $40 refund. Given the short notice, I had little choice but to accept. While the apartment and shared bathroom were both clean and pleasant, this last-minute change caused unnecessary stress before my trip. Four weeks later, I still have not received the promised refund nor a reply to my follow-up message via Booking.com. Additionally, communication upon arrival was confusing. I was instructed to call the owner after immigration, which I did, but he denied having recently sent the messages about the room change and insisted he had already emailed me the check-in instructions — which I never received. The tone during our call felt somewhat dismissive, and as a tired traveler just arriving from overseas, I found this situation unnecessarily frustrating. That said, once he resent the email everything went smoothly from then on. I understand that technical issues can happen, but I believe responsibility should not be placed solely on the guest in such cases. Despite these issues, once checked in, the stay itself was comfortable and the apartment very nice. However, the lack of timely communication and the missing refund remain disappointing.