Deluxe King Suite
Sleeps 4 · 24 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee/tea maker
- Shower
Hotel Castillo Del Mar - 5 Th Ave
★★★★★ Calle 26 Norte ESQUINA 5TA AVENIDA, Playa del Carmen, MX
7.8 guest rating· 44 reviews
The five stars
Hotel Castillo Del Mar - 5 Th Ave holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Terrace, Concierge service and Mobile app for room service.
About this hotel
Luxurious Accommodations
Hotel Castillo Del Mar - 5 Th Ave offers 5-star luxury in the heart of Playa del Carmen. Each air-conditioned room is equipped with free WiFi, a flat-screen TV, and a private bathroom. Some rooms even feature a balcony for stunning views.
Prime Location
Situated just minutes away from Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal, our hotel is the perfect base for exploring the area. With Playa del Carmen Beach and the city centre within walking distance, guests can easily immerse themselves in the vibrant surroundings.
Exceptional Service
Our dedicated staff at Hotel Castillo Del Mar - 5 Th Ave is committed to ensuring guests have a memorable stay. From providing local area information to offering assistance at the reception, we strive to make your experience seamless and enjoyable.
Experience luxury and convenience at Hotel Castillo Del Mar - 5 Th Ave. Book now for an unforgettable stay in Playa del Carmen!
Rooms & rates
Quadruple Room with Balcony
Sleeps 4 · 26 m² · 2× Double bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Shower
- TV
Queen Suite
Sleeps 2 · 26 m² · Queen bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Kitchen
Family Suite
Sleeps 8 · 30 m² · 2× Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Kitchen
Family Junior Suite
Sleeps 2 · 26 m² · Twin bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Shower
- TV
Standard Double Room with Two Double Beds
Sleeps 4 · 26 m² · 2× Double bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Shower
- TV
King Suite with Balcony
Sleeps 2 · 28 m² · Queen bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Kitchen
- Coffee/tea maker
Deluxe Double Studio
Sleeps 4 · 24 m² · 2× Double bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
- Shower
Superior Studio
Sleeps 3 · 36 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Kitchen
Superior Studio
Sleeps 3 · 36 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Kitchen
Amenities
- Free WiFi
- Breakfast takeaway containers
- Screens / Barriers between staff and guests for safety
- Air conditioning
- 24-hour front desk
- Tour desk
- Mobile app for room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Access to health care professionals
- Allergy-free room
- Cashless payment available
Show all 43 amenities
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Express check-in/check-out
- Face masks for guests available
- Fire extinguishers
- First aid kit available
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Invoice provided
- Key access
- Laundry washed per local authority guidelines
- Outdoor furniture
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Sanitized tableware & silverware
- Security alarm
- Smoke alarms
- Staff adhere to local safety protocols
- Terrace
- Thermometers for guests provided by property
Location
Calle 26 Norte ESQUINA 5TA AVENIDA, Playa del Carmen, MX
- Check-in
- from 03:00 PM to 11:00 PM
- Check-out
- until 12:00 PM
What guests say7.844 reviews
+ Great location for exploring+ Room cleanliness in general− No hot water− Noisy environment− Poor service from management
Cleanliness5.9
Service9.4
Location9.9
Room Quality6.9
Amenities5.9
Value for Money6.9
Guest review
1.0Nada la verdad la atención de la chicas en un principio muy bueno
− La actitud de no se quien sea el dueño o lo que sea al decirle que está infestado de hormigas en la cama y el baño se molestó al pedir mi reembolso ya que no me quedé por obvias razones horrible jamás regresaría a ese lugar ojalá ustedes tampoco lo hagan
Guest review
10.0El espacio y el lugar muy buenos
excelente lugar muy buena atencion
10.0me encantó el trato de la recepcionista, muy amable y atenta durante toda nuestra estadía. nos gustó la ubicación del lugar, cerca de la playa y buena zona. definitivamente volveríamos
Guest review
10.0Excelente lugar, recomendado
Ratas
8.0Nos cobraron un impuesto adicional
− En el día siguiente a mi llegada me cobraron un impuesto según ellos de 859
Hotels of Earth · questions
- Is Hotel Castillo Del Mar - 5 Th Ave really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
A deposit may be required at the property.