#10OCA6 - Apartamento en Vista Alegre

Really cheap property with just basic stuff, no information or help to find local facilities etc

4.0

Ate breakfast away from the property. There appeared to be few shops in the local vicinity that served food for breakfast so we took the underground into the city and found something to eat there, although we recognised that it would be more expensive to eat this way

− Getting access to the property was a NIGHTMARE. My wife had been sent a long text with info on it allowing her to supposedly access the electronic lock on the front door of the flat. However, getting through the front door at the main entrance was a nightmare. We had to wait for someone to exit the property before we could enter as we did not have a key for the front lock. There was someone like a concierge downstairs but they could not help us either. Eventually we dialled the number of the flat on the key pad security system at the front door NO ONE ANSWERED. We then phoned the emergency number given to us by text. AGAIN, NO ONE ANSWERED. We were just stuck there wondering what else we could do. Then a man came and opened the downstairs front door. He spoke English and said we were at the right building and he let us in and said that the property was likely on the first floor. We found it and luckily we were able to access a secure lock from the text message they had sent to my wife's mobile phone with the flat details on it. Pressing this lock on the phone allowed us to open the front door and gain access to the premises. Inside the property on the table was a key to the main door and some towels. The rest of the flat was in my view decorated something like a concentration camp barracks. The shower worked well but the table had those outdoor plastic chairs with it. We did not use the kitchen because the equipment was really poor. We have stayed in apartments before and we always check the utensils in the kitchen because from our experience, if they are good the rest of the property is ok. The pans etc here were very cheap, hence we chose to eat out and not to cook. We could not use the washing machine etc because it was all in Spanish. We did not use the TV, again because there were no instructions about how to use it. In the bathroom was one of those very cheap racks to hold towels etc which looked like it would fall over at any time.

Muy bien, muy cómoda estancia, personal atento, explican muy bien para que no hayan problemas a la hora de la entrada.

10.0

Guest review

7.0

La cercanía a la estación de metro y paradas de autobús.

− No estaba limpio del todo, había polvo en los armarios y el suelo. Apareció un bicho debajo del sofa

Muy limpia casa.

9.0

Muy limpio

− Nada.

Avoid this place because of the management by the company owner

3.0

The flat is clean, just functional and not far from the Metro. There are 2 bedrooms, one double bed with AC, and one simple bed, no AC. No window in the main room.

− But the way this flat is managed by a company (Property Leases FTS Madrid SL) not by an individual, is very unpleasant : Key acces application : it is call Yacan Smart app and it is bullshit. It is very complicated and it doesn’t work well. It may work for people having a mobil in Spain, but it seems it doesn’t work with mobil of other country, or any other reason we didn’t find. Once inside, there is a key of the main door on the table. Better not forget it ! Additional charges : the list of warning for additional charges is crazy : if you cannot enter the building because of the disfunctional app and you call for assistance = 30€ if you ask for in-person assistance = 60€ if you do not leave the key on the table when leaving = 50€ if you do not take your dustbin outside = 50€, even though you are already paying 125€ for cleaning services, and anyway you don’t know where to put the dustbin (we explore the basement...) if the lights are nor properly turned off or the taps not fully closed = 50€ All those additional charges + VAT !! Therefore, even if I have been renting frequently with Booking, I don’t want to experiment again this situation, I prefer going to an hotel, at least you know what you are paying and there is always someone to open the door !! Do not forget that there are other rental site...

Guest review

5.0

La chica de la contratacion q me paso las claves era educada

− Aire acondicionado en modo invierno mal configurado,forma de abrir el portal muy compleja, no había sal, azúcar, aceite.... No había recogida selectiva de basuras