Calpe House by LB73

Attention to client needs is required for type of clients they want. I waited for an hour to be told where to drop off b

5.0

Excellent location

− Team were slow to respond and action. Bag drop off details not communicated. Room cleaned 3 hours after check in. Maintenance can be improved.

Guest review

7.0

Excellent location. Efficient comfortable apartment. A good deal for this location and price.

− Common areas not well maintained. The same litter would remain for multiple days. Junk was in the basement open area.

Really dissatisfactory.

4.0

Location. Shower pressure.

− The sofa bed was unstable, and tipped over when rolling. The table moved so much that things on the surface slide off. The toilet seat was broken and unstable. The shower door did not close making a mess. The dishwasher door was broken. There was dust on the appliances, furniture and inside the water jug. The window blinds were broken. The window stopper was broken, therefore we were unable to open any window during our stay, giving 0 ventilation! After calling the provided number and messaging multiple times no answer was provided, only when messaging over Booking and yet no action was taken whatsoever.

Waste of money.

2.0

Good location, close to Hyde park and 2 train stations. Nice cafes and restaurants around the corner.

− Upon entry, the complex smelt like mould, the smell worsened as you enter the flat. It would have been good to know we were allocated the basement at time of booking as I would have looked elsewhere. Unlocking the door to the flat, the floorboards have lifted, making it hard to open the door all the way. The first thing I noticed looking down the hallway were two giant gapes in the mattress. The door to the dishwasher was missing. I messaged management to inform them - they just replied with “we know”. With no intention of fixing it and later realising another guest raised this issue last year, it became clear they don’t care about guest experience. The floors to the flat are absolutely filthy, the rug in the lounge is covered in stains. The fridge smelt horrific. Mould in the shower (shower door also doesn’t close properly and the shower head is unusable as it squirts water in every direction, over the door and walls). The only window in the flat has a view of piles of rubbish. Windows were left unlocked upon arrival, making it a breeze for anyone to walk into the flat and steal our belongings (also raised by another guest months ago and not actioned). The bed is small and basically springs thrown into a thin cotton covering. It should have been replaced years ago. Another indicator management does not care for guest experience. The listing states toiletries are provided, however there was no hand soap in the kitchen or bathroom, 2 tiny single use 2 in 1 shampoo and conditioners for 3 people staying for a week. 1 small bin bag provided with the expectation guests remove their rubbish (bin bags aren’t something we should have to purchase for the apartment - especially at this price). Dirty dishes left in the cupboards. The flat is very dark and dingy with low ceilings. It doesn’t reflect the images in the listing. It is absolutely not worth the price they charge. The complex is incredibly loud - it felt more like a hostel.

Poor

3.0

Location is good for museums and parks and great pubs round the corner

− Property was dirty stains on the floor and rugs and even on bed sheets, back door was locked and there was no key to get out and it was filled with rubbish and paint pots, cooker and oven didn’t work and they didn’t help to fix it, there was a beeping alarm in the hallway going over all the time. TV was small and far away and the WiFi was crap

Great location, large apartment. Excellent stay

8.0

Location

− Heating insufficient in cold weather