Flåm Holiday Home♡

Perfect for what we needed.

10.0

It is a beautiful home in a beautiful location and had enough room for what we needed. It was clean and had 3 bathrooms which was clutch for a large group.

− It is not that easy to get to from the train station and a part of the path walking towards the house is not always that pedestrian friendly. It's also closer to a 20 minute walk to downtown.

Bad, the property was not properly maintenance and nobody was reachable to fix the problems.

1.0

Hello Booking.com, I spoke with one of your representatives yesterday, and I am writing to formally report the serious issues we experienced during our stay at Flåm Holiday Home. Although the location and the view were beautiful, the property itself was not properly maintained, and the problems significantly affected our vacation. During our stay we experienced the following: One of the bedrooms on the first floor had what appeared to be urine on the floor. I have photos documenting this. The property had two microwaves, but neither of them worked. The property manager came to help and confirmed that she was unable to get either one working. The stove was also malfunctioning. The property manager spent time trying different ways to make it work and eventually got it working only once, but she also acknowledged that something was wrong with it. Several light bulbs throughout the house were not working. Someone came to replace some of them, but the kitchen lights continued blinking and were never properly fixed. One of the bathroom sinks was clogged. I have attached a video showing that the water drained very slowly and remained in the sink for a while. On my last day I received a message saying that a replacement microwave had been left at the door. This was our last full day in the property. We tried using it that evening, but it overheated and did not work either. From the first day of our stay, we were unable to use the kitchen as advertised. We had purchased groceries expecting to prepare our meals, but instead we spent part of our vacation trying to find ways to heat our food and repeatedly contacting the property manager. I also want to point out that I reported these problems immediately. On the first night, I sent an email explaining the issues and received no response. On the second night, I sent another complaint and again received no response. Yesterday, I had to search for Booking.

− View

For the price we paid the stay was extremely disappointing and the lack of response from host was far too slow for our 2

4.0

Location was great! Right next to a waterfall!

− * microwave broken * replacement microwave broken * tv broken * no trash can in bathroom * no fan in bathrooms * fridge broken * no hot water until after we complained * no check-in info provided until after called (which was after the promised time for check-in)

Rapport qualité prix décevant

5.0

Le calme loin de la foule

− Cuisine très peu équipée et décoration vieillotte.

Guest review

8.0

Good location and spacious.

− The accommodation was comfortable, but a bit dated.

Guest review

8.0

Très belle maison. Réceptionniste très sympa.

− Trop juste en vaisselle pour 6 personnes.