Urban Nest 2

Exceptional

10.0

A clean and tidy apartment in a well-connected location, with easy access to public transport.

9.0

The apartment was exceptionally clean and tidy, exactly as shown in the pictures—no unpleasant surprises. Although it was a bit smaller, the space was well-utilized and very comfortable. What impressed us the most was the location—the bus stop was literally right outside the entrance, which made exploring the city incredibly convenient.

− I didn’t like that the only option for entry was through a code—if our phone had died, it would have been a major issue. Additionally, we didn’t realize that the apartment was literally below ground level, which was a bit of a surprise. There was a slight unpleasant smell, but I assume that’s common in many accommodations of this type in London.

Passable

5.0

The location is very good. Only few minutes from the underground and a bus stop right outside the house. A quiet place and beautiful house.

− I messaged the place a few times before the arrival. Me and my friend arrived to London at 8am. A week before the trip I asked if early check in would be possible. They asked me to message them again a day before trip. I also requested arrival time change through Booking.com. on the day before arrival I only received instructions how to get to inside but they never replied to my messages if we can check in earlier. I tried on a day before the trip, and on that day. Before flight, after landing. No response. After arrival it turned out that something they called a 'terrace" is a green carpet inside a 1.5m x 1.5m maybe, area with neighbours' window with concrete walls around. I'd call it a hole in a building... the room was quite clean, toilet and shower itself too, but the floor in a bathroom was dirty and the bathroom smelled so bad that we didn't know what's better, opening the door or closing the door. Either way, it smell really really bad, like something died in the toilet. They left some tea for us (and paper cups) but that tea was probably the cheapest tea ever, or very old one since that had no taste. We spend only few days there and learned by no response from the owner we decided just to stay there and later give the review pointing those things out. We're never coming back to that place.

Terrible service

2.0

The location is really good but the apartment itself & service were less than ideal. There was a horrible sewage smell in the apartment for the entire stay even though I complained about it on the first day. It took them 2 days to answer my many messages. By message, they suggested that the issue might be the shower which I told them was not the case. When they finally came to do something about it, on the last day, all they did was pour some product in the shower drain which didn’t help. Basically terrible service & not pleasant to stay in a place with that kind of smell Also note that the apt is technically underground. Hadn’t understood this from the description/pictures

Exceptional

10.0

With weather conditions it was great to open the French door in our room

Very good

8.0