The Zurich Apartment, 6 beds, 15mins to Central London, 10mins Wembley stadium

Guest review

1.0

− To whom it may concern, I am writing this as an official compliant regarding our experience with the Zurich apartments. The issues started from the very beginning, having received no information or guidelines as to how to check in. As soon as we arrived at the airport we messaged the property on the booking app to inform them we were on our way. 10 minutes before arriving to the property and having received no acknowledgment of our initial communication we called the number listed. We were received with an “oh ok!” As if they did not remember us. They told us they will be forwarding us the information soon. When we arrived I called the number again as nothing was sent. We were then informed that there was an issue with the apartment we booked as previous guests made some damages and they are transferring us to another location. After her explaining to me over the phone on how to get the key, which felt more like a treasure hunt, we finally found our way to the new apartment. As we entered, the apartment was still dirty from the previous guests I assume. There were dirty sheets on the floor of each bedroom, no sheets on the bed, dirty kitchen table, cups in the dishwasher and crumbs and stains on the kitchen floor. I called and informed her about this and her response was that it was their fault and apologized. She told me the cleaner had 3 hrs to clean the apartment, and having it be already 5pm, we were frustrated as nothing was communicated. Her reason was that they believed the damages could have been fixed before we arrived but their engineers said it will take 2 weeks. I informed her all this could have been communicated and not leaving us having to reach out to figure out what is happening. She told us to stay in the property, which we were not comfortable to do so in other peoples mess, and decided to leave and come back and I informed her of this. We arrived back at 9pm and the property, although having sheets, it was still dirty.

Perfect voor concert in Wembley, bezoek city

8.0

Ligging tov Wembley, grootte van appartement.

− Geen Wifi

До остановки было очень далеко

8.0

Можно сразу выйти во двор,кухня оборудована всем нужным

− Грязь, на замечание что отваливается штора никакой реакции,

Katastrophal, absolut nicht zu empfehlen ! Der Preis ist keinesfalls gerechtfertigt

1.0

Nichts

− Unsauber und schmutzig, viele Gegenstände kaputt, Loch in der Decke im Schlafzimmer, unhygienisch Keine Schränke für Sachen, wir mussten aus dem Koffer leben am schlimmsten, der starke dauerhafte unangenehme Geruch, so sehr, dass man zwei Zimmer der Wohnung nicht benutzen kann, Aufenthalt in der Wohnung war nur mit ständig geöffneten Fenstern möglich Personal überhaupt nicht hilfreich, unsere Bitten um Abhilfe werden nicht ernst genommen, stattdessen Zusagen nicht eingehalten

Great place to stay

10.0

Location. It was easy to commute to Central London