Wulfstan House Stays - Quiet, Neat, Comfy - 2 min to Central line near to Westfield

Very disappointed and very unprofessional host

1.0

This is a fraud listing and host is also a faud

− There was no room

DO NOT BOOK HERE

1.0

− This property owner is a charlatan. Did not respond to any messages or phone calls on the day of the booking and, when I arrived at the property, I was told I had to find somewhere else to stay as I wouldn't be allowed entry. She blamed booking.com but actively refused to respond to my messages to tell me I would be unable to stay, leaving me to have to book a new accommodation last minute at an inflated price. Since then, she has also refused to answer any correspondence from myself or booking.com to process a refund. Joker.

AVOID THIS SCAMMER AT ALL COSTS.

1.0

There was not one thing at all that was considered remotely likeable regarding the 'host' Aruna or the property she advertised on booking.com

− DO NOT BOOK THIS PLACE. ARUNA IS A SCAMMER AND IS HAPPY TO TAKE MONEY BUT NOT PROVIDE THE ACCOMMODATION ADVERTISED. There certainly was plenty I didn't like! Received confirmation e-mail in the morning. Duly arrived at 3pm for check in. No answer at the property and no response to my phone calls/text. Decided to test the door and found it opened but was on a chain. Suddenly Aruna appeared as if by magic! Informed by Aruna that booking.com cancelled my booking 'weeks ago' and was then told there was no heating and there had been a recent break in... well which was it Aruna??? You just dug a big enormous hole for yourself!! I was informed it was not her fault, showed no remorse nor apologised and told me to take it up with booking.com! I had to find alternative accommodation as a matter of urgency which was no mean feat. So so stressful! Booking.com not at all responsive to my concerns/messages-received an automated message saying someone would get back to me in 24hours!! Totally unacceptable!! If I wasn't familiar with the area/London it could have been a total disaster. Despite daily messages to booking.com I have just heard back today after 4days that I will receive a full refund. How booking.com continue to allow this woman to advertise her property on their website is beyond me?

STAY AWAY

1.0

nothing

− Host refused to let me in. Had to call Booking help to get a place to sleep. STAY AWAY AT ALL COSTS.

AVOID AT ALL COSTS - HOST IS A SCAMMER

1.0

− Even 1 star is too generous a rating. Booked back in March due to location with a good rating and I got the booking confirmation, so I assumed everything was legit. At 10am on the morning of my arrival, 22nd October 2024, I received a message on booking.com from "Aruna" saying my room was ready and check in details etc. We arrived at 3.15pm (check-in from 3) and knocked/rang door bell for ages but no answer. Sent the owner a message via the app saying we were at the property but no-one was answering and waited for her to get back to me. We ended up waiting for nearly 2 hours at the property, called at least 8 or 9 times, left multiple voicemails and text messages, all of which were ignored. Eventually we had no choice but to find last minute accommodation elsewhere as it became obvious this was just a scam. It's now been 3 days since this happened and not only have I not heard a thing from the host, the 2 complaints I lodged with booking.com have also been ignored so far. Looking at new reviews from over the last 2/3 weeks I can see this host has done similar to multiple other people claiming different excuses, or just cancelled within hours of arrival, although she didnt even bother to cancel in my situation which would have at least made it easier for me to get a refund. Absolutely disgusted that a host could do this to people traveling in an unknown city or country.

Be aware. Host not commendable and deliberately misleading

1.0

None

− The Host confirmed my check in between 5-6 on Oct 10th On her page it states service desk check in from 11am until 23:00, someone will be available to check in. She sent her welcome letters and instruction. All well and good. On the day of check I arrive past 5pm maybe 5.20. The home was quiet. I called the host maybe more than 10x because it was starting to rain and it was cold. I have messaged her on booking.com as well. There was no replies at all. I rang the door bell but nothing, complete silence. She blanked me. No response. I was stressed out as expected as I urgently try and book another emergency accommodation. Felt antagonized and discriminated. What happened was so unexpected. This was booked 2 weeks before the accommodation, the host did not show any signs that she will behave this way. What made it worse is she had a good review from others. I was utterly heartbroken from the treatment she gave me. She had ample time to respond or reject the accommodation and she didn't. Instead she chose to blank me and deliberately stressed me out to find out I have no accommodation on the dates we agreed.