2 Bed - Victoria, near Big Ben - LuxuryLondonStays

Disappointing property far from luxury only good is the location

2.0

The location was the best thing about the property.

− The property was not well kept. Damp in the bathroom roof and the toilet paper holder was broken. The doors had issues and loads of scuff Mark's. The beds were not comfortable and the property smelt so bad when we got there. Felt dirty and not clean either. Glasses and plates packed away dirty. No wifi to top it off. Only 2 beds so incorrect marketing.

I do not recommend this property regardless of the good location.

2.0

The location is very good.

− There was black mould in the bathroom and the apartment was not clean. There were cigarette butts between the wall and the bed in the small bedroom. The audacity to charge extra money for a 3 pm check in was outrageous. Even with Booking.com assurances that early check in was covered.

Disappointing

4.0

Location is very good. Room is not such clear as expected.

− Ask for extra payment for the stay after confirmed booking, the owner said me because booking.com put too low price. Is that my fault? Additionally, I asked many times but the owner didn't provide me invoice after stay. The price I paid are included parking and earlier check-in and late check-out, but all these services not provided. You will need to pay extra charge for all these services. You can only check-in after 19:00PM. Not recommend if you need parking.

The property was falsely advertised—it’s actually 30 minutes away from Big Ben!!

3.0

− This is not the property shown in the listing. It’s far from Big Ben. We were moved without our approval to a place 30 minutes away! Because of this, we lost an hour each day traveling back and forth!

STAY AWAY FROM THIS SCAMMER

1.0

I could write some positive things if only my experience was with a better and "honest" host

− From the very begging the host contacted me (a night before the reservation starts!) saying they cannot let me stay in the place in my last night(I booked from 1st to 6th of the month) that I booked because it is already booked by someone else!!!!!!!! I said I have booked the place through Booking.com how come? he said: Booking.com did not refresh the available booking dates I said: well the reservation is non-refundable, and its already booked under my name, you need to refund me then... He stayed for so long with no answer.. I have sent dozens of messages since I have no time and my flight is approaching, he replied later saying they will send me to another place which is near to this one and that would be with no charges (As if he is helping me here but it the total opposite, they literally ruined my trip) I absolutely had no other choice but to accept (Booking.com really disappointed me with no help during that time) The other place is: very far not even close so they lied only one room on a second floor with a very very steep stairs (we have big luggage) - attachment in a middle of a very busy place (so forget to sleep) and guess what we need to leave the place as early as 10AM!!!!!!!! these here are the total opposite to what I have originally booked so HOW comes I pay the same amount!!! an entire apartment = one dilapidated room! When I had some requests or needs, the communication was absolutely irritating since they do not answer on time, they take forever to answer. But when he wants to make sure I leave on time "he would keep sending ten messages a second" My blame goes to Booking.com for not answering my complaints during the whole time and not banning this scammer from doing this to guests. The funny thing he all of a sudden became an angle asking me to rate him with a 10 stars for his services Oh, the impudence and audacity I wish I have taken more pics but I just wanted to leave that sickening place

6th Visit will for sure become, 7,8,9,10...

10.0

We have used this hotel for the 6th time now and love it. Central, near Waterloo Station and busses, best staff member ever, Johan, and just all over experience of this great hotel.

− Not Applicable