Sleep 8 In the heart of Central London Hy4

I would strongly advise others to avoid this property. Upon arrival, it was immediately apparent that the accommodation

1.0

Location.

− Everything else but location.

Did not stay. Non refundable and I can see why.

1.0

Nothing. Highly dangerous property with no fire escape and broken furniture on each floor. We left and found another place to stay. Too dangerous to stay overnight.

− Everything. Broken overheating sockets, noise both outside and inside, broken furniture are fixings. The list is too long to make.

Good location, awful apartment.

1.0

The location

− Everything else. Unsafe entry and exit with stairs blocked by old carpets and debris. No fire escapes. Handles and doors did not work. Major fire risk on walkway up. Steep stairs. Fans didn't work. Holes in bathroom. Mirrors hanging off. Dirty cushions and pillows. Messaged with issues and got no response.

We couldn't stay. The property is unsanitary, dirty, unhealthy and unsafe.

1.0

NOTHING. This flat is not anywhere anyone who pays a decent amount of money for 3 nights should stay and we didn't. We had to leave because it was not habitable for 7 people for 3 nights. The pictures on the website are deceptive. I have included pictures of reality of our experience with the property. Please be warned, this is not a good place to stay.

− Entering the property it was dirty, dirty carpets, discarded junk/rubbish located on the narrow staircase we had to maneuver around with luggage to the 4th floor flat. There was a broken window, a hole in the wall where a pipe comes out in the bathroom. The shower head only had a trickle of cold water and never got hot. Dangerous electrical wiring where the water heater is located. We took pictures of all these issues and more plus a video of the shower running. I tried to contact by phone twice and send a message Aura Stays who is listed as the management/host supposedly available 24/7 but got no response. I contacted Booking.com with my concerns and they tried to make contact but also got an unavailable response. There is no way myself and six others could stay at this property for 3 nights in those conditions and we had to find other accommodations at a late hour and at a great expense. I lodged a complaint with Booking.com to contact Aura Stays requesting a refund, but have yet to hear back. It amazes me that a company who is supposed to be in the hospitality business (I looked up Aura Stays website), and says amazing things about their company can just take my payment of 1004 pounds/ $1400 US and feel justified when they provided an unsanitary, unhealthy, uninhabitable place to stay. I tried to include the video of shower head running with very little water (cold water only came out), but it wouldn't load.

posto da evitare

1.0

− non è stato possibile per noi soggiornare poiché l'alloggio era inaccessibile

Emplacement très bien. Le reste moyen.

5.0

La situation géographique

− Appartement vraiment limite en terme d'équipement (pas de petites cuillères, pas de torchon...). Il semble que l'ensemble de l'immeuble soit dédié à la location courte durée. Les couloirs, étroits, sont encombrés de matériel de nettoyage, vieux canapé, pots de peinture etc.) On passe tout juste avec les valises et c'est zéro en terme de sécurité. Nous avions un problème d'eau chaude et avons donc cherché le tableau électrique pour voir s'il y avait un problème : tout les fils sont apparents. il y a visiblement eu un incendie et le tableau a été refait à la va vite. L'appartement est correct mais plein de défauts : Des patères non fixées correctement, des interrupteurs cassés etc... L'équipement est très sommaire. Le propriétaire est peu réactif et peu sympathique dans ses réponses lapidaires. Le seul point très positif est sa localisation. The apartment was really lacking in amenities (no teaspoons, no dishcloth, etc.). It seems the entire building is dedicated to short-term rentals. The narrow hallways are cluttered with cleaning supplies, an old sofa, paint cans, etc. You can barely squeeze through with your suitcases, and it's completely unsafe. We had a problem with the hot water and checked the electrical panel to see if there was an issue: all the wires are exposed. There had clearly been a fire, and the panel had been hastily replaced. The apartment itself is adequate but full of flaws: hooks that aren't properly attached, broken light switches, etc. The furnishings are very basic. The owner is unresponsive and unfriendly, with curt replies. The only real plus is its location.