Flat for 4 in Piccadilly, Soho VRE

Over 6 hours trying to contact the vendor, then being left stranded

1.0

Originally the location in central London where I needed to be.

− I booked on the day (due to unforeseen situations) on arrival I then tried contacting the vendor for over 6 hours, asking for the relevant codes to enter the receipt, codes to gain entry and key to the accommodation. I tried phoning, texting, voice message, emails and through booking.com to gain the relevant information to gain energy, with no response from the vendor. I was left stranded. Then at 10pm I gave up and had to book alternative accommodation at a different location, that was not really convenient for me, as I'm disabled and did not want to travel to fare over the weekend, due to my difficulties. Over 2 weeks later I have not had any correspondence, explanation or apology from the vendor.

INFESTATO DA CIMICI DA LETTO NON PRENOTATE BOOKING NON RIMBORSA

1.0

NON PRENOTATE L'APPARTAMENTO E' INFESTATO DA CIMICI E BOOKING NON VI RIMBORSA NON VI DA ALCUNA ASSISTENZA MI HANNO RUUBATO PIU' DI 1000 EURO PER L'APPARTAMENTO SPORCO INDECENTE IN CONDIZIONI IGIENICHE PRECARIE

− NON PRENOTATE L'APPARTAMENTO E' INFESTATO DA CIMICI E BOOKING NON VI RIMBORSA NON VI DA ALCUNA ASSISTENZA MI HANNO RUUBATO PIU' DI 1000 EURO PER L'APPARTAMENTO SPORCO INDECENTE IN CONDIZIONI IGIENICHE PRECARIE

Guest review

5.0

Location was excellent for what we needed

− Floor in main room was wet near the bathroom due to something leaking no bedding for the sofa bed sofa bed a bit dirty

Guest review

1.0

Nothing

− The Host cancelled the confirmation at the last hour, without out even a proper prior notice or the reason and cutoff the communication even after repeated messages and calls. Very unreliable suggest to choose other options

كنت رديئه جدا وصاحب المكان كذاب ومستهتر جدا ويقولون نحن في خدمتكم 24 ساعه ويكذبون جدا

1.0

لا شي مكان ردي جدا واصحابو ليسو جادين ناس مستهترين وايضا كذابين انا اسف علي هذا الرأي واريد استرجاع المال من فضلكم لاني اسال بوكينج في هذا المشكله لاني قد بلغتكم عندي وصولي بالمكان اذا كنتم ارسلتم المبلغ لمكان الاقام وانتم تعرفين ان يوجد مشكله من قبل معهم انا لا اصدق هذا وساتحدث ايضا مع المحامي الخاص بي اذا لم يرجع المبلغ

− كل شي ليس جيد وارسلوني الي مكان اخر غير مكان الاقامه ولقد غادرت بالفعل في نفس اليوم

Not as same as in the picture

4.0

Location

− The room shown in website has double bed and sofa bed. But the one I had to stay hat 2 bunk beds and they were not safe to sleep on top.