New Apartment 20 mins from Waterloo London BP36

Appauling

1.0

Nothing

− The property looks nothing like the photos. We got there and it hadn't been cleaned it was awful. Cannot get through to the host, kept getting told someone was coming to clean, no communication whatsoever, we didn't actually get into the property until 10. They also don't leave you a fob to get into the building. Wouldn't go back and wouldn't recommend

Guest review

1.0

The interior decoration is nice, clean toilet.

− I couldn't access the building on time, because there was no receptionist downstairs when I arrived. The lock code didn't open the lock box. I accessed the apartment only because the door wasn't locked. And I couldn't leave the room during my stay because of the condition of the door, the lock was broken. They also dont respond to messages on time.

horrible worst owners ever

1.0

How do you rate a place a Zero. nothing worked in the location wifi , fridge , stove , microwave the owners never replied booking.com said sorry nothing we can do priceline would have gave me my money back i booked another hotel and didnt stay in the location damaged walls water bathroom rot smell

− anyone books this place you are a fool after this warning

DO YOURSELVES A FAVORE: DONT BOOK! ITS SCAM. WE NEVER GOT OUR MONEY BACK.

1.0

Nothing AT ALL.

− We were left outside the building for hours. The apartment was completely dirty. No staff. No assistance. No host. No helping. The worst experience of my life. I had to call the police at some point. I never stayed. I just paid! The host doesn’t wanna refund me the money I paid. it’s a scam! Hannah - what might be the name of the host - is the worst person I’ve ever spoken to. Don’t book.

The place is completely different from what we saw in the pictures maybe the pictures where just a show room

4.0

The location is very close to the train station so easy access to transport and has multiple shops around

− The duvet covers where so dirty the only thing holding the dirt was the cover,towels had visible stains of dirt,the beds look nothing like the pictures the cooker and microwave don’t work the utensils hella dusty some of the cups growing dust moldy 🤦🏻‍♂️nothing close to what we expected the receptionist was kind enough to see if he could fix some of the electronics but all in vain nothing got fixed.One of the lifts was out of order so imagine alll the residents in that flat had to use one lift imagine the delays we had to face

DO NOT BOOK THIS PROPERTY. (SCAM)

1.0

− I rarely leave negative reviews, but people need to know what they are paying for before booking this apartment. I booked this property for my parents, who had just arrived in London after a long international flight. What should have been a simple check-in turned into a nightmare. The instructions provided were completely inadequate. There was no clear information about the building name or how to access the property. We spent approximately one hour outside the building repeatedly ringing the concierge bell with no response. My parents were left standing outside with their luggage, exhausted after a long journey, with no help from the host. We only managed to get inside because another resident happened to come out and let us in. Had that not happened, I have no idea how long we would have been left waiting outside. Once inside, things got even worse. The building was poorly maintained, smelled unpleasant, and the lift flooring was damaged. The apartment itself was absolutely unacceptable. There was a strong smell of cannabis, dust everywhere, poor hygiene, broken furniture, uneven mattresses, and air conditioning that did not work. It was clear that basic cleaning and maintenance had been neglected. The property looked nothing like the standard I expected from the listing. I was genuinely concerned about leaving my parents there. After less than 30 minutes inside the apartment, I decided they could not stay and immediately booked alternative accommodation for the same dates. The host was completely unresponsive. Despite numerous calls and messages, I received little to no support. There was no urgency, no accountability, and no effort to resolve the situation. What makes this even more frustrating is that despite being a loyal Booking.com customer for many years, I do not believe my complaint was properly investigated. I provided details of what happened, yet I was left feeling completely ignored.