Vive el Retiro para 7 desde Alberto Bosch 14 E1

A terrible experience — unsafe, misleading, and not as advertised

1.0

NOTHING! THIS IS A SCAM

− A terrible experience — unsafe, misleading, and not as advertised This felt like a scam. The property appeared to be undergoing renovations, yet it was being rented out in that condition. First, the property appeared to be a commercial space being rented as an apartment. There were no windows, no additional security measures, and the glass door was CRACKED. There were no keys, only an access code, and no way to lock the door from the inside. I was traveling with my 3-year-old daughter, and she could easily open the door and walk straight out onto the street. This was EXTREMELY UNSAFE and completely unacceptable for a family with a young child. There was NO kitchen, microwave, dishwasher, or anything to cook with. These are some of the main reasons people choose an apartment rental over a hotel room. The property had two floors but only one air conditioner, located in one of the bedrooms. There were no fans or other ways to keep the rest of the property cool. The bathrooms were incomplete, and construction materials were scattered around the property, creating additional safety concerns. However, the worst part was dealing with the people managing the property. When I raised my concerns, they treated me as if I were making things up and told me that I had seen the pictures before booking. THE PHOTOS ON THE BOOKING LISTING DID NOT MATCH THE ACTUAL PROPERTY AT ALL. The furniture, closets, kitchen, and overall setup were completely different. Nothing matched what had been advertised. When I asked for help, they initially told me there was nothing they could do. After I explained that I could not stay in such unsafe conditions and left the property, they suddenly claimed that they had finally looked at the pictures and acknowledged that the apartment should not have been in that condition. Despite this acknowledgment, they are still refusing to refund my money. I am also extremely disappointed with Booking.com’s handling of this situation, as I feel that I have no

Guest review

3.0

− Contact with a host is a nightmare. One day the lock in the door broke down so we couldn't get it. After trying to contact on booking and WhatsApp for around 2 hours the host didn't respond. Finally after around 3 hours she texted that 7 of us can stay in a 3 person room. I don't know where she wanted to put them cause it was already quite crowded for the three of us. Of course she said nothing about beds and where we should sleep and didn't care that our things were in another and we couldn't use/take them. After 5 hours we somehow opened the room and didn't dare to close the door again

Una absoluta Estafa!

1.0

− Una completa estafa! Después de tener una reserva con 5 meses de antelación, y hablar conmigo la mañana del check in, llegamos al apartamento y estaba en obras. Nos hemos Quedado en la calle 7 personas y no hemos recibido respuesta ninguna por parte del anfitrión. Hemos tenido que gestionarlo todo a través de booking nuevamente. Y lo peor de todo es que el piso sigue disponible para reservas de hoy!

No pude ni siquiera quedarme.

1.0

Nada

− No me pude quedar, me cancelaron el bookind bajando del avión y nos dejaron a mi familia y a mi sin ninguna otra propuesta de departamento. Tuvimos que pagar casi el doble por los mismos 3 días, el dueño nos indicó que era por un posible fallo energético, sin embargo booking nos dijo que fue porque alquilaron a mas personas y se cruzaron los valores. Justo estaba pasando un evento de “Fórmula Uno” en Madrid lo que nos deja la duda. Lamentable que de esta forma procedan las cosas y que booking no reubique a sus clientes.

This was one of the worst accommodation experiences I have ever had.

1.0

Northing.

− This was one of the worst accommodation experiences I have ever had. First of all, the owner cancelled my original reservation less than 24 hours before check-in. As a result, my trip started with an unpleasant and stressful conversation with Booking.com customer service. When I arrived in Madrid, the owner provided me with two different alternative addresses without giving me clear check-in instructions. At the same time, Booking.com was unable to find suitable alternative accommodation for us. Most of the options were either far from the city centre or significantly more expensive than my original reservation. Another major issue was communication with the owner. It was impossible to reach them by phone, and they rarely responded to messages in the chat. Sometimes, I had to wait a long time just to receive a simple answer. Moreover, the owner communicated with me only in Spanish, which made the situation even more difficult. Our check-in time was supposed to be at 3:00 p.m. However, due to the lack of clear instructions, I was only able to access the apartment at around 4:00 p.m., and I actually needed help from local people to find and enter the property. When we finally arrived, the cleaning lady was still there, although this was not a major problem for us. Unfortunately, the worst part happened afterwards. As soon as the cleaning was finished, Booking.com cancelled our accommodation because the owner had not properly registered the alternative apartment in the Booking.com system. As a result, the owner asked us to leave the apartment. I explained that I was willing to pay for the apartment and stay there. However, the owner sent me an unfamiliar payment link outside the Booking.com platform. Since I did not know whether the link was legitimate or secure, I asked Booking.com to confirm it, but the situation was not resolved. In the end, neither the owner nor Booking.com was able to provide us with a proper solution. I spent almost the entire day dealing

Excellent location, but serious issues need to be addressed

3.0

− The location was excellent and very convenient. Unfortunately, our experience with the apartment itself was very disappointing. There was a strong, persistent musty, mold-like odor throughout the apartment, especially in the downstairs bedroom and bathroom. We also found peeling paint ( see photos) and ants in one of the beds. We were traveling with our 5-year-old grandson, which made these conditions even more concerning. The apartment looks attractive in the listing photos, but our actual experience was very different. The odor and condition of the property made our stay uncomfortable and unpleasant. We would not recommend this accommodation in its current condition. We hope the property takes these concerns seriously and resolves the odor, downstairs room condition, and ant problem before hosting future guests